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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1601 reviews)

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4.85

Based on 1,601 reviews, last reviewed 10th Feb 2026

6% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Both Rita and Linda were fantastic Rita was lovely when serving us today. Both Rita and Linda interacted with both myself and my son (whose account we were in there about). They served ... Read more Reviewed on: 10th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1601)

Review of the Hinckley & Rugby Building Society, Savings:

Spalding branch helpful, efficient & friendly.

Allways find Spalding branch helpful, efficient & friendly. I appreciate the fact that I can telephone the branch direct, very good customer service. Reviewed on: 8th April 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your comments regarding the service you’ve received at our Spalding agency. It’s always good to hear from our members about how highly valued our personal customer service is. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

What a bunch of legends!

What a bunch of legends! Jo is fantastic she’s so passionate about their products and really takes the time to explain thoroughly the details and benefits. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your amazing feedback, Kayleigh — we love hearing that! Jo will be absolutely thrilled to know her passion and dedication came through so clearly. Taking the time to explain things thoroughly is something we believe is key to helping members make confident savings choices. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we’re so pleased you had such a positive experience with the team. Response date: 3rd October 2025

Friendly and knowledgeable

The staff in rugby were really friendly and knowledgeable. Sat down with me to find the right account for what I’m saving for Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback! We’re really pleased to hear that the team at our Rugby branch made you feel welcome and took the time to sit down with you to find the account that best suits your savings goals. That personal touch is something we’re proud of! If you’d like to help shape how we continue to support our members, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again — we’re so glad you had a positive experience! Response date: 3rd October 2025

Great friendly service

The staff at the Rugby branch are always so helpful and friendly. Reviewed on: 26th September 2025

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you so much for your kind words! We’re really pleased to hear that the team at our Rugby branch continue to provide such friendly and helpful service. If you’d like to help shape how we continue to support our members, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thank you for choosing the Society for your savings. Response date: 3rd October 2025

Friendly faces and good advice.

Friendly faces greeted me as I attended the Rugby branch this morning. Neil brought my savings book up to date and then gave me guidance on other accounts that might interest me in the future. His advice was delivered in a gentle manner. Reviewed on: 25th September 2025

Reply from Hinckley & Rugby Building Society Hi Janice, Thank you so much for your lovely feedback, we’re delighted to hear that you were welcomed with friendly faces at our Rugby branch! It’s great to know Neil was able to provide you with helpful information to help you make decisions about your savings in the future. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience — it really means a lot to us. Response date: 3rd October 2025

Helpful advice

At the Rugby branch, the counter assistant Neil was very helpful in advising me about how to transfer money from my account without incurring a charge. He was courteous and attentive in his interaction with me. Thank you Reviewed on: 25th September 2025

Reply from Hinckley & Rugby Building Society Hi Marie, Thank you so much for your lovely feedback, we’re so pleased to hear that Neil at our Rugby branch was able to assist you with helpful advice and clear guidance. Our teams take great pride in the personal, friendly face-to-face services we offer in our branches, so it’s fantastic to read these comments. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience. Response date: 3rd October 2025

Always an excellent service when visiting the Rigby...

Always an excellent service when visiting the Rigby Branch. Reviewed on: 25th September 2025

Reply from Hinckley & Rugby Building Society Hi Mike, Thank you so much for your kind words - we’re delighted to hear that you consistently receive excellent service when visiting our Rugby branch! It’s great to know the team is delivering the type of experience we strive for. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your feedback. Response date: 3rd October 2025

Went in on the spur of the moment to open a 5 year...

Went in on the spur of the moment to open a 5 year bond sorted me out there and then explained everything absolutely brilliant Reviewed on: 24th September 2025

Reply from Hinckley & Rugby Building Society Hi Andy, Thank you so much for your brilliant feedback about our team in Coalville! We’re thrilled to hear that your visit to open a 5-year bond was smooth and that everything was clearly explained on there and then - that’s exactly the kind of service we aim to deliver. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience and for saving with the Society, it really means a lot to us! Response date: 3rd October 2025

I have used H & R since moving to Hinckley in 1999.

I have used H & R since moving to Hinckley in 1999. So convenient when need to do financial transactions that cannot be done online. staff have always been extremely helpful and “service with a smile” would very much recommend Reviewed on: 24th September 2025

Reply from Hinckley & Rugby Building Society Hello Jennifer, Thank you so much for your kind words - and for being a loyal member since 1999! We’re so pleased to hear that our Hinckley branch continues to be a convenient and friendly place for your financial needs. “Service with a smile” is exactly what we aim for, and it’s lovely to know that’s been your experience. If you haven’t yet registered for HR Online, you might find it helpful, it allows you to manage your accounts online with a range of useful features. You can find out more here: https://www.hrbs.co.uk/help-support/hr-online/ Also, if you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your recommendation — it really means a lot to us! Response date: 3rd October 2025

Very friendly staff, helpful, efficient with an appr...

Very friendly staff, helpful, efficient with an appropriate sense of humour Reviewed on: 24th September 2025

Reply from Hinckley & Rugby Building Society Hello Robert, Thank you so much for your lovely feedback - we’re delighted to hear that you found our Lutterworth team friendly, helpful, and efficient, with just the right touch of humour! We believe in delivering a genuine, human experience, and it’s wonderful to know that came through during your visit. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 3rd October 2025

Very quick and efficient service.

Very quick and efficient service. However would have been better if the savings account could have been opened online. Reviewed on: 23rd September 2025

Reply from Hinckley & Rugby Building Society Hi Glyn, Thank you so much for your feedback - we’re really pleased to hear you found the service quick and efficient! We also appreciate your suggestion about opening savings accounts online. We’re actively working on expanding our digital services to make saving with us even easier. So please do watch this space, we’re excited about what’s to come! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts — it really helps us grow and improve. Response date: 3rd October 2025

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