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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

36% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Beverley and Diane could not have been more helpful.

Beverley and Diane could not have been more helpful. Their commitment to excellent customer service and their open, friendly but professional manner was a pleasure Reviewed on: 27th July 2024

Reply from Hinckley & Rugby Building Society Hello Sue and many thanks for your feedback for Beverley and Diane at our branch in Nuneaton. It’s wonderful to hear that you found their service to be professional and friendly. The care and attention paid to our members is, of course, our upmost priority so this type of feedback is exactly what we’re hoping for. We will happily share your comments with the ladies in question and very much appreciate you taking the time to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

Excellent Team

Jeanette was very helpful and knowledgeable. I have banked with Hinckley and Rugby for over 30 years and always found your Rugby Branch team to be welcoming and polite. Reviewed on: 26th July 2024

Reply from Hinckley & Rugby Building Society Hello Sue, Firstly, thank you for your loyalty to the Society, it’s wonderful to hear we’ve been able to assist you with your savings all these years. As always, its extremely helpful to hear our members thoughts on our service and people, so thank you for taking the time to provide us with your feedback which we will be happy to share with Jeanette and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Moved money into a new ISA account found staff very...

Moved money into a new ISA account found staff very helpful and efficient very pleased with the service 5 Stars Reviewed on: 26th July 2024

Reply from Hinckley & Rugby Building Society Hello Graham and thank you for taking the time to tell us about your experience with our Rugby branch. We’re very pleased to hear you found our team to be helpful and that you’ve chosen the Society to look after your ISA Savings. We look forward to welcoming you in our branches in the future and should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Liam was very clear with all his questions and his c...

Liam was very clear with all his questions and his communication skills was to a highest level Reviewed on: 22nd July 2024

Reply from Hinckley & Rugby Building Society Hi Alan Thanks so much for your feedback about the service you received from Liam. It’s great to hear you found his communication skills of a high standard and he was able to answer all your questions. He is an asset to our branch team and we’ll happily share your comments with him directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd August 2024

Visited the South Wigston branch and Linda helped wi...

Visited the South Wigston branch and Linda helped with my queries regarding opening a saving account for my grandkids. Linda has patience, good listening skills and l am lucky to have her kind assistance. Linda is simply brilliant! She deserves a FIVE STAR award. Reviewed on: 16th July 2024

Reply from Hinckley & Rugby Building Society Hi Christine Thank you so much for taking the time to pass on feedback regarding Linda and the service she delivered to you at South Wigston. It’s always a joy to hear such a glowing review, particularly one which highlights our teams listening carefully to customers and helping them with savings for their family. We agree Linda is a great asset to our team and we will happily share your comments with her directly. Should you require any further assistance in the future please do not hesitate to contact us and may we take this opportunity to thank you for introducing your grandchildren to the Society. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 1st August 2024

Help at the Nuneaton Branch

I visited the Nuneaton Branch for advice on applying for an ISA and completing the application form I had downloaded from the internet. Diane was very helpful and friendly and helped me complete the application form and did an electronic identity check while i waited. I was very happy with the whole experience. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Paul Thanks for your thoughts on the service you received from Diane at our Nuneaton office. We’re very pleased to hear she was able to assist you with your ISA application and you found her to be friendly and helpful. We think she’s great too! Should you require any further assistance in the future please do not hesitate to contact us or pop into branch where Diane and the team will be more than happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 1st August 2024

Treated with courtesy and respect, everything explai...

Treated with courtesy and respect, everything explained in an understandable way Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Adrian Thank you for your feedback. It’s imperative we ensure our customers understand our products and services, so we’re delighted to hear about the service you received and the impression our team had on you. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

another bank only offered a low interest rate

Neede an account to place money from a maturity at another bank.offered a regular saver acc by Jo. Went back in to open it with Diane and the service I received was excellent. Friendly staff at all times and nothing is too much Troy for them. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hello Frank Thanks for your feedback regarding the service you received from Jo and Diane. It’s fantastic to hear you always find the team helpful and friendly. It’s also great to hear you chose to open a Regular Saver with the Society. We look forward to welcoming you to our branch in the future and helping you build that savings pot! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

EXCELLENT REGULAR SAVINGS ACCOUNT

HAD AN ACCOUNT AT ANOTHER BANK MATURING BUT INTEREST WAS LOW. SPOKE TO JO ABOUT MONTHLY SAVINGS AND SHE TOLD US ABOUT THEIR REGULAR SAVER. WENT IN THE FOLLOWING WEEK AND SPOKE TO DIANE ABOUT AN APPOINTMENT TO OPEN TWO ACCS AND AS THEY WERE QUIET SHE OFFERED TO DO THEM STRAIGHT AWAY. SERVICE FROM THE WHOLE TEAM IN NUNEATON S ALWAYS EXCELLENT. THEY ARE A LOVELY BUNCH OF LADIES. Reviewed on: 15th July 2024

Reply from Hinckley & Rugby Building Society Hi Gillian Thank you for taking the time to pass on your feedback regarding our team in Nuneaton. We’re very happy to hear you were pleased with the products we were offering and also the service you received from Jo and Diane. Thank you for choosing to save with the Society, our team are always happy to help so please don’t hesitate to pop in if you ever have any queries or require any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th July 2024

Changing ISA and bond

Staff were very helpful and polite especially Liam who sorted us out Reviewed on: 21st June 2024

Reply from Hinckley & Rugby Building Society Hello Dale, Thank you so much for taking the time to pass on your feedback about our team in Castle Street who assisted you with your savings. Our teams strive to provide a helpful, friendly service at all times, so it’s encouraging to hear that is the service you received, most notably from Liam. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

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