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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

36% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

What a great, friendly and helpful building society

My main contact Rita did everything she said she would and kept me informed of the progress in opening a new account in a short space of time. Thanks Rita! You’re a great asset to HRBS Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with Rita and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Great

very helpful staff building society was very Clean the cashier was very helpful Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your feedback, it’s always good to hear our members find our people to be helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Good service

We were given good service and good information Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear the service and information you received from our team at Castle Street was of a good standard. Thank you for your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Very easy website and helpful over the phone

Opened account easily , All very efficient Reviewed on: 6th December 2023

Reply from Hinckley & Rugby Building Society We are really happy to hear you found our website easy to use and the process of opening an account with us simple. Thank you for choosing to save with the Society and taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Professional, easy and straightforward

Even though they were busy the staff took the time to run through everything, extremely knowledgeable about the accounts, explained everything clearly Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for taking the time to pass on your thoughts about the service you received at our Coalville branch. It’s great to hear our staff provided the type of service you should expect. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

The gentleman new what we needed and was polite and helpful

We came in and were able to get the product we required Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thanks for your feedback about the service you received from our Castle Street branch – it’s wonderful you decided to save with the Society and we appreciate you taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 11th December 2023

Not writing anything

Don’t force me into writing anything. Reviewed on: 5th December 2023

Reply from Hinckley & Rugby Building Society Thank you for your review, it's great to see you felt we were worthy of 5 stars! Response date: 5th December 2023

Very good customer service

The people I spoke to at the branch were very helpful and professional Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. It’s great to hear you found our team professional and helpful. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Helpful and friendly service

Helpful and happy to help. excellent branch with excellent staff! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to get in touch to tell us about the service you received. Our teams work hard to ensure the service they provide is of a high standard, so it’s great to hear this type of feedback direct from our members. We will make sure that this is shared with our Coalville branch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel/ Response date: 5th December 2023

Simple to understand and operate. Efficiently set up with no delays

Hrbs kept in touch all the way through setting up the account and explained things well by email. Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your feedback on the service you received, we’re very happy to hear you decided to save with the Society and that you found our everything simple and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th December 2023

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