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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1585 reviews)

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4.84

Based on 1,585 reviews, last reviewed 28th Jan 2026

16% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Clear about products and good explanation and checki... Clear about products and good explanation and checking details Reviewed on: 28th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1585)

Review of the Hinckley & Rugby Building Society, Savings:

A Real Building Society

Nice, friendly & knowledgeable staff. Slight issue with branch opening hours, nothing past 14.00hrs Reviewed on: 27th August 2024

Reply from Hinckley & Rugby Building Society Hi Warren, Thank you for your valuable feedback. It’s great to hear you found the staff knowledgeable and friendly. Regards our opening hours please be aware if there was something you needed to discuss with our team, private appointments are available after 2pm on weekdays – please just contact the branch you’d like to visit to arrange this. Also, we open Saturday mornings until 12pm if that suits you better. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024

I recently visited the building society to ask about...

I recently visited the building society to ask about savings options and other investment opportunities, and I was extremely impressed with the level of service I received. JO was friendly, patient, and genuinely interested in helping me understand the best choices for my financial goals. They explained everything clearly, without any pressure, and took the time to answer all of my questions in detail. It’s rare to find this kind of personal attention and care, and it made the whole experience feel comfortable and reassuring. I left feeling confident about my options and truly valued as a customer. I highly recommend this building society to anyone looking for trustworthy advice, excellent service, and a team that puts customers first. Reviewed on: 27th November 2025

Reply from Hinckley & Rugby Building Society Hi Rich. Thank you for taking the time to share your experience. It is wonderful to hear that Jo provided such friendly, patient, and knowledgeable support, helping you feel confident and well-informed about your financial options. It’s also great to know that our personal attention and care made your visit comfortable and reassuring. We’ll be sure to pass on your kind words to the team — they’ll be greatly appreciated. We look forward to seeing you again soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Great Service

Thanks to Linda at South Wigston for her helpfulness and knowledge when dealing with our needs. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that Linda at our South Wigston branch was able to assist you with helpful and knowledgeable support. We’ll be sure to pass on your kind words to her — they’ll be greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. We’re always here to help with any future needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

First class service from Neil and the team!

I went into the branch to sort out some matters and was looked after by Neil, one of the team behind the counter. He, along with the others present that day, could not have been more helpful. They were very understanding of what I wanted to do and explained everything in very clear detail. I could not have wished for service any better. It is so reassuring to know that there is such wonderful customer service to be found these days. Thank you Neil and all of the team. I will look forward to my next visit. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Hi Edith. Thank you for your wonderful feedback. It is wonderful to hear that Neil and the rest of the team provided such helpful, understanding, and clear support during your visit. It’s fantastic to know that you felt well looked after and reassured by the level of service you received. We’ll be sure to pass on your kind words to Neil and the team. We look forward to welcoming you back to the branch on your next visit. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent, very efficient and friendly.

Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was, as always, very pleasant, took time to explain the products I was interested in, answered all my questions thoroughly and with great patience. Reviewed on: 22nd November 2025

Reply from Hinckley & Rugby Building Society Hi Elizabeth. We’re delighted to hear that you found our service efficient, friendly, and reliable. It’s wonderful to know that you’ve trusted Hinckley & Rugby with many of your savings products over the years. We’re especially pleased that Neil once again provided such pleasant, patient and thorough support, taking the time to explain the products you were interested in and answering all your questions clearly. We’ll make sure your kind comments are passed on to him. Thank you for your continued loyalty — we’re always here to help whenever you need us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

The best..

First class attention and best advice pleasantly offered Reviewed on: 21st November 2025

Reply from Hinckley & Rugby Building Society Hi Irene. Thank you for your feedback. We’re delighted to hear that you received first-class attention and helpful advice. Providing clear guidance and a positive experience for our members is very important to us, and it’s wonderful to know we met your expectations. If there’s anything more we can assist you with, please don’t hesitate to get in touch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service.great customer Service

Excellent customer service. Each step explained carefully. All questions answered thoroughly. Neil gave time in a friendly, relaxed way in pleasant surroundings. I’ve used Hinckley and Rugby over many years as have other members of my family. I have always found the products offered competitive and counter staff courteous and very pleasant Reviewed on: 20th November 2025

Reply from Hinckley & Rugby Building Society Hi Elizabeth. Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent customer service, with each step clearly explained and all your questions answered thoroughly. It’s wonderful to know that Neil provided such friendly and relaxed support, and that you found the branch environment pleasant. We truly appreciate your long-standing loyalty, as well as that of your family. It’s great to hear that you continue to find our products competitive and our counter staff consistently courteous and welcoming. Thank you again for your kind words. We’re always here to help whenever you need us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service.

Excellent customer service. I seldom make recommendations as people need to conduct research themselves. However, I cannot fault the customer service I received. Reviewed on: 20th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that you received excellent customer service. Providing a consistently high standard of service is important to us, and it’s wonderful to know we met your expectations. If there’s anything more we can help with in the future, we’re always here to assist. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Coalville Branch help festive saver

Looked for an account to save for Christmas 2026. Coalville helped me find the ideal account - the Christmas regular saver. I wanted regular monthly saving with a good interest rate and the staff at Coalville helped me with the right home for my money. Lucy was very patient and informative, outlining the account benefits. Reviewed on: 19th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that our Coalville branch were able to help you find the ideal account for your Christmas 2026 savings. It’s great to know that the Christmas Regular Saver met your needs for regular monthly saving with a competitive interest rate. We’re especially pleased to hear that Lucy provided patient and informative guidance, clearly explaining the benefits of the account and helping you feel confident in your choice. We’ll be sure to share your kind words with her and the team. Thank you for choosing to save with us — we’re always here to help if you need anything further. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Efficient But Kind

I arrived at the branch at a apparently busy and they were one member of staff short. Nevertheless I was impressed by the respect and kindness (as usual) I received. Though it was obvious the two ladies were under pressure due to the gathering queue and dealing with my needs as quickly as possible (opening a new savings account), I got no impression that they were impatiently trying to hurry me along - I am 82. Well done girls! Reviewed on: 19th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your experience with us. We’re so pleased to hear that, even during a particularly busy time our team were able to provide you with the respect, kindness and support you are accustomed to. Your comfort and confidence are extremely important to us, and it’s wonderful to know that this was reflected in your visit. We’ll be sure to pass on your kind words to the team — they will be truly appreciated. Thank you again for your feedback, and for choosing to save with us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

H&RBS Lutterworth Branch

I regularly use the Hinckley & Rugby Building Society, Lutterworth Branch, for both easy access and longer term savings e.g. Fixed ISA and Notice Accounts. Whenever I visit the Lutterworth Branch, I am usually greeted by a smiling Erica, who is always poised to help. Whether I am making an everyday transaction, or require information on a new product, Erica is ready to assist with whatever is required. I have complete trust in saving my funds with the H&RBS Lutterworth Branch, as there are no errors in either their transactional work or information / paperwork provided, when applicable. If Erica is not in position as you walk through the door, you can also rely on Amy or Nathalie to help you too, the 'Dream Team'. A huge thank you to the Lutterworth Branch, may you forever be on our High Street, unlike the four major banks who are no longer around! Reviewed on: 18th November 2025

Reply from Hinckley & Rugby Building Society Hi Ali. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you regularly choose our Lutterworth branch for your savings needs, and that the team consistently provide the helpful, reliable service you’ve come to expect. It’s wonderful to know that you feel confident in the accuracy of our transactions, information, and paperwork, and that our team’s friendly and supportive approach makes each visit a positive experience. Your trust means a great deal to us. Thank you again for your loyalty. If there is ever anything more we can assist you with, we’re always here to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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