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Hinckley & Rugby Building Society: Savings reviews

4.85
Based on 1,625 reviews, last reviewed 5th Mar 2026
42% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
12%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026
Eleanor T's avatar
Eleanor T

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025
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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

4
My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

New Savings Account

5
Excellent service - I had called the previous week and even though the product was being withdrawn they sorted me an appointment to call into the Nuneaton Branch to open. Was met by s lovely lady here who had everything prepared so I was only there for 15 mins. Reviewed on: 13th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th February 2023
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Hinckley & Rugby Building Society

Excellent service.

5
An excellent service was received from the branch, especially from Rebecca, who was very patient with me due to my teething problems. Would not hessitate to recommend. Reviewed on: 13th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th February 2023
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Hinckley & Rugby Building Society

Friendly service.

5
Polite, friendly and professional service. Answered all questions, no matter how small in an easy, understandable manner. Reviewed on: 13th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th February 2023
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Hinckley & Rugby Building Society

Good service

4
No problems. Online application would have saved having to print and post paper forms Reviewed on: 12th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th February 2023
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Hinckley & Rugby Building Society

Frustrating Application Process

3
It was a bit of a chore trying to get all the identity documents sent by post in the correct format which took a couple of goes - it would be much easier to upload via a secure link like other organizations but full marks to the staff (Marie) for perseverance and for allowing me to keep going with the application process to open the account even though it was no longer available Reviewed on: 10th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th February 2023
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Hinckley & Rugby Building Society

Excellent staff and a regular saver with good interest

5
The staff at the Rugby are excellent, particularly Jeanette who dealt with me. Jeanette is a real asset to this building society. She is professional, very pleasant and extremely helpful. I was able to arrange an appointment on the phone for the next day and open a savings account with a good interest rate and not have to do it online. Reviewed on: 10th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th February 2023
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Hinckley & Rugby Building Society

Investing made easy.

5
Easily accessible by phone - a rarity these days! Followed by a clear explanation of services and helpful at every stage of a very easy process. It is reassuring that such services exist in an otherwise hectic digital world and I would have no hesitation in recommending Hinckley & Rugby Building Society to others wishing to invest in a similar way. Reviewed on: 10th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th February 2023
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Hinckley & Rugby Building Society

Superb

5
Posted application 2nd class and received a call the next day to say accounted. Received pass book one day later. Unbelievable. Reviewed on: 10th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th February 2023
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Hinckley & Rugby Building Society

Excellent!

5
Helpful and friendly customer service combined with an excellent rate for savings. Reviewed on: 10th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 13th February 2023
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Hinckley & Rugby Building Society

Rainy Day Savings

3
An excellent product but old fashioned ways of doing business Fill in a form and post it to the head office is so tedious Please get up to date so that we can use bank transfers to deposit and withdraw money Reviewed on: 9th February 2023
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 10th February 2023
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Hinckley & Rugby Building Society

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