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Hinckley & Rugby Building Society: Savings reviews

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

42% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

2%

0%

1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

4

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

Opening an ISA

5

Very quick and easy to open an account Reviewed on: 30th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st January 2023

friendly, considerate and accommodating

5

The staff were extremely efficient and thoughtful in the way they handled my query and supportive when there was a hinderance. When informed of the problem I was immediately given a positive solution. There was no shrug of the shoulders and "Sorry, that's just the way it is." I am very happy with both the product and the service. Reviewed on: 30th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 31st January 2023

Outstanding customer service

5

Phone calls are answered quickly. Staff are friendly, polite, very knowledgeable and answer all questions. 100% satisfaction. Reviewed on: 29th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Regular Savings Account

5

This is my first experience of dealing with H&R. From your initial telephone call to my receiving my passbook, everything has been excellent. The care you have taken and the professionalism you have shown have been wonderful. All just pleasing. Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Service for a new saver

5

Prompt with correspondence and telephone call to verify . Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Excellent

5

Lee dealt with our application and guided us through the process of opening a Fixed Bond account. The following day I paid in the cheque and was dealt with by a trainee, who, with a little help sorted me out. Thank you. Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Good experience

4

Like the personal touch, dealing with people and not machines Reviewed on: 28th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Such caring people

5

I went in to open a savings account at the Broughton Astley Branch . My husband was with me because I am blind. The lady that helped me was so kind and patient, friendly and pleasant. She told me that she was still in training so would have to get another member of staff to go through some of the fine details with me. She helped me with the form and the male member of staff then came and read out the terms and conditions. It is an absolute joy to go into financial institute that actually has branches open and staff willing to help you rather than try to direct you to a machine. Long may it continue. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Swift and efficient postal account opening

5

Opened some savings accounts via post: + HRBS used first class mail to speed things up. + Clear account operating details in passbook Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

Room for improvement - New Accounts

3

I completed a new 5 Yr Fixed ISA form & returned it by post as requested as H&R do not allow this account to be opened on line. I then received a phone call from a member of staff to say my form had been received, but to finalise opening the account, I needed to transfer the opening amount of £20,000 & she then proceeded to tell me the new Sort Code, Account No. & Reference No. I did say that I would prefer to receive a letter or email with the account information, but she said this was not possible (or words to that effect), because I had to pay in to the account within 5 days of it being opened. After considering this request, I thought it could be a scam, as it seemed a strange way of opening an account. I telephoned the next morning to say I did not want to go ahead and gave the reason why, and asked that the account be closed. The lady I spoke to understood my concerns, but said that as the account had been opened, they couldn’t close it, but that she would speak to Head Office and get back to me. She rang back after speaking to Head Office and said they would send a letter with a SAE, with the account information and would give me an extended period to either send a cheque or transfer the opening balance electronically. I received the letter, transferred the £20,000 and I have since received an email confirmation and that a Passbook was on its way. I do think H&R need to look at their procedures as a member of staff ringing to ask a customer to transfer a large sum of money over the phone has all the hallmarks of a scam. If anyone from Head Office would like to speak to me about my experience of opening an account, I would be more than happy to oblige. Reviewed on: 27th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 30th January 2023

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