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Hinckley & Rugby Building Society: Savings reviews

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

2%

0%

1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

5

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Savings, I was advised very professionally

5

Simon in the Rugby branch, is extremely helpful and professional. I lost my savings book, and I asked lots of questions about savings, interest, etc. He was able to answer all, my questions and I was extremely happy with the results. Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Friendly helpful

4

No fuss,;it was quick and easy to open a savings account Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Excellent service

5

I am a new customer to the H&R. The service I received was personalised and of high quality. All the staff I met were friendly and extremely helpful Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Great products and great service.

5

Excellent service from James in telling me the steps to opening an account. I'm sure they wouldn't mind me saying that it seems a nice old-fashioned building society giving a good personal service to its customers. Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Speedy friendly service

5

My enquiry was dealt with very quickly and the staff at the branch were very helpful Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Excellent product and service

5

Ideal for customers seeking easy to use postal account. Very prompt response from the office staff to sort out minor pronlem. Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Excellent service

5

Top savings rate and excellent friendly service from Rita. She made sure that I was fully aware of the main t&c’s. Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th January 2023

Great rates & service

5

Impressed with the ease & speed of opening a savings account. Gd to get contact from the HRBS to confirm receipt of application & clarification. So many other institutions are blaming slow responses due to lack of staff & post office strike. Clearly HRBS not affected by this. To be honest fed up with this being used as an excuse by others! Well done Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 18th January 2023

A joy to deal with

5

Such a refreshing change to deal with real people who care about the service they provide. Setting up a savings account was very straightforward, staff were incredibly helpful and friendly and all with a good interest rate too. Reviewed on: 18th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 18th January 2023

Excellent

5

Clear and easy to understand information on website. Easy application process. Reviewed on: 17th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 18th January 2023

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