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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Isa

the process of changing to my new isa was so easy with the help of your expert staff at the nuneaton branch Thankyou Reviewed on: 21st December 2022

Reply from Hinckley & Rugby Building Society Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd December 2022

Exceptional customer service

Every time we have any communication with the Rugby office where our accounts are held, we find we have exceptional service - immediate connection by phone and highly responsive staff who commit to returning your call once a query is raised. Simon Terry's team at Rugby phoned several times to discuss an issue and carried out our requests seamlessly. Reviewed on: 21st December 2022

Many Thanks. Linda Doyle and Staff at South Wigston.

Yesterday we were at the South Wigston Branch to arrange for a new account. It is so refreshing to deal with real people in a friendly one to one meeting. Our particular thanks to Linda Doyle for her personal service, knowledge of the product and welcoming approach. Many Thanks. Reviewed on: 21st December 2022

Excellent service

We have recently opened a savings account and were impressed with the friendly professionalism of all the staff at Hinckley and Rugby Building Society Reviewed on: 20th December 2022

Really nice company to deal with

Excellent service from the office who rang me on a couple of occasions with minor queries. Having today 19th Dec just received my paperwork for continuation of a FRISA which ended 29th Nov I can't praise them enough. Well done. Reviewed on: 19th December 2022

Superb professional service

We were welcomed and given details of all savings offered Reviewed on: 19th December 2022

Very helpful staff and product Knowledge

I use the B/S for all of my financial needs, i value the face to face interaction. The staff always very helpful if there is a problem. i like the fact that i get to know the staff and they will recommend things to help make the best of my money. Reviewed on: 19th December 2022

Quality of Service

I have always had excellent service from H&R and the young lady that dealt with me on my last visit was no different. Reviewed on: 17th December 2022

Good traditional building society

Good polite, knowledgeable service with which I was very happy Reviewed on: 13th December 2022

Value for money

Jo explained everything Clearly. The application form was easy to fill in. Reviewed on: 13th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 14th December 2022

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