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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

Good bank

Been with HSBC a long time, easy to adjust overdraft, easy online banking service Reviewed on: 23rd June 2017

best

Good customer service and helpfull Reviewed on: 22nd June 2017

Amazing

Create a online account in a few minutes Reviewed on: 20th June 2017

Great bank and service

Great bank, always helpful with issues. Only bad point is telephone banking hours have been cut to 8pm for normal current account customers. Reviewed on: 20th June 2017

utterly useless

2 weeks on phone and visiting bank they still have not closed the account they made dormant. My account has now disappeared on my internet banking and i do not know where my money is. completelyuseless organisation Reviewed on: 12th June 2017

bank account

Never had any issues with this and they have a very proactive fraud team which I think is essential in this day and age Reviewed on: 11th June 2017

a nice simple account

easy to use on line banking to maintain account Reviewed on: 8th June 2017

A good company, just a corporate entity.

A good bank as far as a bank would take you. Though half the time you are dealing with a machine, half the time dealing with the internet. Overall a good bank, needs some improvements. Reviewed on: 7th June 2017

great service

excellent customer service and easy to use app Reviewed on: 6th June 2017

useless

I received letter telling me my instant saver account had been made dormant with immediate effect as I had not used it for more than five years ( why did they not warn me before making it dormant heaven knows ? ). I went to my branch who said they could not do anything ? I had to register for telephone banking there and then which I did I went home to phone HSBC and rang the given telephone number and was informed I would have to wait 25 minutes for someone to answer waited 30 minutes and spoke to a lady and asked her to unlock my account and she told me to answer there security questions , I did , but she said she could not do this and I said I want to close this account she said she would send me a closure form by post, I then had to go back to the branch and show them my passport . Now they have said I will have to wait a couple of days for them to transfer the money from this Online Saver account to my current account. Still waiting for my account to be unlocked but I am tempted to go to the Police and report HSBC for theft as they said in the warning letter that if I had not gone through all this crap the money would go to charity. Why they did not just transfer my money to my current account beggers belief Mike Williams Reviewed on: 6th June 2017

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