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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

A FAIRLY GOOD SERVICE BUT ROOM FOR IMPROVEMENT

pop into my local branch to ask about the latest saving rate, person said to me point blank check on-line ?????? Reviewed on: 14th November 2016

Brilliant

Had a meeting with a personal adviser on the weekend - it was a meeting that i'd been putting off for some time but it was actually such a positive experience. I came out feeling like a weight had been lifted - the adviser was friendly, helpful and very reassuring. Reviewed on: 14th November 2016

Reasonably good service for a daily-used current account

Have banked with HSBC for many years, many different products including my current account They have always been reasonably quick to respond to any queries and have helpful advisers available on the end of the phone As someone who uses HSBC remotely (i.e. not going into a branch) I do find that their app could be better and the use of a secure key, whilst understandable, is a little tiresome Reviewed on: 14th November 2016

Secure Banking

Always seems very secure no problems Reviewed on: 14th November 2016

Very flexible

Internet messaging service with prompt responses; flexible overdraft; and quick response times. Reviewed on: 14th November 2016

OK Bank

Not too bad as High Street banks go, I suppose. Reviewed on: 14th November 2016

always helpful and approachable

My local branches are friendly and efficient and I have always had good service Reviewed on: 14th November 2016

Painful experience with overseas transfer

It has been very painful experience about overseas transfer with HSBC Bank UK. Forget about recommending Bank to anyone I will rather request that those already associated with Bank please have a look with other options available with other more friendly Banks. Reviewed on: 4th November 2016

closed a newly opened account for £6.31 and cost me

I had never been contacted by HSBC, I had a newly opened basic account and HSBC closed it within 3 month. When i opened the account I ticked the method of communication by phone and email. the basic account has no overdraft and for some reason HSBC authiorsed a transaction which meant the account was overdrawn and because no one at hsbc notified me they closed the account. knock on effect, cant get my salary paid or pay my lenders. I called the customer service team, first time i got cut off, second time i managed to speak to a supervisor who was having an argument with me instead of trying to help me and resolve the issue. this by far is the worst bank i have ever come across. i am taking this to the FSCS and an official complaint with HSBC Reviewed on: 28th October 2016

RUINING LIVES SINCE 1865

I am currently waiting for them to review the validity of a default that appeared on my account, but it took about 8 phone calls to independent legal advisors to find a method of contacting the correct department, as anyone I called at HSBC would outright refuse to give me the information that it is my right to receive... AFTER 15 YEARS I HAVE COME TO EXPECT NOTHING LESS FROM HSBC They will attempt to manipulate you and discourage you from gaining any information from them, in almost every scenario you could imagine. I recommend anyone having issues they deem legally dubious to go straight to the FCA or Financial Ombudsman for advice on how to communicate with them regarding the issue. As I wait for HSBC to form some ebb of moral compass and respond to me , my offer on my first home and my mortgage has fallen through... *AVOID* *AVOID* *AVOID* #mindblown #customerdisservice #ruininglivessince1865 Reviewed on: 25th October 2016

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