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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

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3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Great Malvern branch, always friendly and efficient

Great Malvern branch, always friendly and efficient Reviewed on: 4th July 2024

Website and mobile app very user friendly

I very rarely need to visit a branch. The website and mobile app are both easy to use. Reviewed on: 18th June 2024

Excellent customer service.

Excellent customer service. I had a strange transaction come out of my account one day and they immediately helped me resolve the issue and get my money back. Been using them for nearly 20 years. Reviewed on: 15th June 2024

I've banked with HSBC for 10 years and for the most...

I've banked with HSBC for 10 years and for the most part found them very helpful and fair. In recent years I've noticed the customer service has gone downhill and the interest rates are not competitive. Reviewed on: 14th June 2024

Iv been with HSBC for 25 years very helpful I have a...

Iv been with HSBC for 25 years very helpful I have all my needs through one bank life insurance banking breakdown u name it I have it with one click I’m in customer service is always helpful defo recommend them Reviewed on: 14th June 2024

the best bank, with many good and safe services

the best bank, with many good and safe services Reviewed on: 7th June 2024

I've been a loyal customer for over 20 years.

I've been a loyal customer for over 20 years. Polite and friendly service. Reviewed on: 26th May 2024

Terribile customer service and poor initiative to he...

Terribile customer service and poor initiative to help people using their services Reviewed on: 24th May 2024

Reliable service

Thenconsistent and quality of service provided is of high standard Reviewed on: 24th May 2024

Friendly staff, secured and most valuable bank

Friendly staff, secured and most valuable bank Reviewed on: 21st May 2024

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