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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1347 reviews)

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3.72

Based on 1,347 reviews, last reviewed 30th Jan 2026

1050% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

My experience with HSBC has been absolutely perfect. My experience with HSBC has been absolutely perfect. Reviewed on: 30th January 2026

Latest lowest rating:

2

It’s a bank! It’s a bank! That says it all, it’s not here to help people it’s exists to keep people trapped in debt while it earns more money for those that own it Reviewed on: 23rd January 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1347)

Review of the HSBC, Bank account:

great if you don't need actual teller service.

The on-line banking is great , really easy to use. However if you go into the bank , someone heads you towards the machines always. The actual peopled cashier points are hidden away around the corner and they don't seem to like anyone using them. Reviewed on: 28th March 2016

Good experience in branch.

Good experience in branch. They need to put new cash deposit machine outside aswl Reviewed on: 14th March 2024

no local branch says all

no local branch says all- have to go to canterbury for any issue. internet not always available Reviewed on: 14th March 2024

HSBC is a good bank with ethical value.

HSBC is a good bank with ethical value. Have never had issues with them. They are highly orofessional Reviewed on: 14th March 2024

The staff was not friendly or helpful, they are talk...

The staff was not friendly or helpful, they are talking with the customers inappropriate and they are not solving your issues also they are not providing updates or informations about your requsts Reviewed on: 12th March 2024

Always helpful Responsive not terrible fees

Always helpful Responsive not terrible fees Reviewed on: 12th March 2024

Experience using hsbc

Was able to sign up hassle free compared to other banks because I’m an international student. And the app is not finicky and straightforward to use. Also, they reply to my calls in a concise and helpful manner. Reviewed on: 12th March 2024

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Easy to use app covering all my accounts with the sa...

Easy to use app covering all my accounts with the same app Reviewed on: 11th March 2024

Would recommend

I have been with them for nearly 8 years now and have found them quite helpful especially during lockdown Reviewed on: 5th March 2024

Careless and arrogant

I called HSBC bereavement team to ask about my late wife's account. The agents on the phone just didn't care. All they wanted was getting me off the phone as quickly as possible. Reviewed on: 2nd March 2024

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