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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

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3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Pretty good service but online chat would be better

On the whole, HSBC service is satisfactory and if they make an error they make sure they resolve it. I don't always find speaking on the phone to them easy and would prefer online chat to a chatbot. Reviewed on: 11th April 2023

old fashioned

not very reliable, careless with overdrafts Reviewed on: 11th April 2023

Most reliable

I had my first account with HSBC when I moved to London and they continue to be a reliable partner for 8 years and counting. Reviewed on: 11th April 2023

Hsbc premier bank account

Customer service for hsbc bank account is much better than my experience with other banks. Never had to wait too long on the phone and the people dealt with were always helpful and knew how to gandle the issues I raised. Their app is pretty comprehensive and easy to use and very customer friendly the way it is set out. Reviewed on: 11th April 2023

Just what I want from my Bank

HSBC is always a pleasure to deal with - friendly staff in branch and contact centres. If I ever have an issue, they sort it out with ease and professionalism Great mobile app features - love that they now offer investment services to personal customers Highly recommend to friends and family Reviewed on: 11th April 2023

Great

My experience with HSBC has been really good so far Reviewed on: 11th April 2023

The Best Bank

Simply the best bank. Always sort any problems out. Very polite and cheerful when I visit my local branch. Sorted out a problem with my app and gave me great advice. when I needed it Reviewed on: 11th April 2023

Best bank

Greatest bank in the world. Very Impressed Reviewed on: 11th April 2023

Great bank

No hassle and easy to get gel- when needed Reviewed on: 10th April 2023

Great service

Always helpful, so great service Reviewed on: 10th April 2023

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