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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1313 reviews)

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3.66

Based on 1,313 reviews, last reviewed 19th Nov 2025

86% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Zero is their number. Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still hol... Read more Reviewed on: 7th November 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1313)

Easy to use

Very user friendly bank app, secured and gives updates frequently. Have many products to choose from and friendly staff. Reviewed on: 29th March 2023

Amazing bank

Been with them for over 12 years Reviewed on: 29th March 2023

Long time customer

Long time customer of HSBC, they do everything they do well, but haven't kept up to speed with the finteches and seem a little dated now Reviewed on: 23rd March 2023

Best service

I never get disappointed by this company. Reviewed on: 23rd March 2023

Great

Is everything perfect, no problems Reviewed on: 21st March 2023

Great app

Better than most high street banks, great app. Reviewed on: 20th March 2023

Poor customer service and simply do not care

In my experience very poor customer service (basic things can take up to four times as long, often with someone on the other side of the world who doesn’t understand the system or products or can speak clearly). No interest in customer service or genuine desire to help customers with mortgage/rates in this era of increasing cost of living challenges. No in-branch support despite visiting numerous times and asking to see someone to help me get a better mortgage rate. Will be leaving HSBC as soon as I can get a mortgage wiry an alternative provider. Simply too big, hugely inefficient and no understanding of their customers which comes across in spades at every level. Reviewed on: 19th March 2023

The best

Any issue costumer service ready for everything to be sorted Reviewed on: 17th March 2023

LARGE CHOICE OF PRODUCTS

HSBC has a large variety of products which satisfy my needs Reviewed on: 17th March 2023

No profit on savings

I have been saving each penny but never got any interest on the amount in my account. Then why not to prefer other banks. Reviewed on: 16th March 2023

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