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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1309 reviews)

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3.66

Based on 1,309 reviews, last reviewed 30th Sep 2025

91% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid HSBC. Poor customer service. They don’t listen. Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also ... Read more Reviewed on: 30th September 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1309)

Great

Is everything perfect, no problems Reviewed on: 21st March 2023

Great app

Better than most high street banks, great app. Reviewed on: 20th March 2023

Poor customer service and simply do not care

In my experience very poor customer service (basic things can take up to four times as long, often with someone on the other side of the world who doesn’t understand the system or products or can speak clearly). No interest in customer service or genuine desire to help customers with mortgage/rates in this era of increasing cost of living challenges. No in-branch support despite visiting numerous times and asking to see someone to help me get a better mortgage rate. Will be leaving HSBC as soon as I can get a mortgage wiry an alternative provider. Simply too big, hugely inefficient and no understanding of their customers which comes across in spades at every level. Reviewed on: 19th March 2023

The best

Any issue costumer service ready for everything to be sorted Reviewed on: 17th March 2023

LARGE CHOICE OF PRODUCTS

HSBC has a large variety of products which satisfy my needs Reviewed on: 17th March 2023

No profit on savings

I have been saving each penny but never got any interest on the amount in my account. Then why not to prefer other banks. Reviewed on: 16th March 2023

Reliable service

Very helpful staff each time I ring. I get friendly advisors who sort any query I may have Reviewed on: 16th March 2023

Competent and safe

The bank is welcoming and very attentive to your needs Reviewed on: 16th March 2023

Not responsive for calls

Not the best bank. Would not use it if there is choice Reviewed on: 16th March 2023

HSBC Premier current account

It is okay--but not easy to open. customer care is not easy to get a response to--if one sends a secure message the response if often--phone in. The card costs more to use overseas than digital only banks. Reviewed on: 16th March 2023

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