Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

View other HSBC products

3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Great service

Excellent service and friendly staff Reviewed on: 5th April 2023

Easy and reliable

Reliable bank, have had excellent service and products for years Reviewed on: 5th April 2023

Very easy

The app and the services of the bank are amazing Reviewed on: 4th April 2023

Best bank around reliable and trustworthy would never use another bank.

Always been a reliable and helpful and always fast at resolving issues. Reviewed on: 4th April 2023

Remember individuals not just the hrand

I bank locally in one of the few banks our small town Cardigan, Ceredigion has been graced by. I particularly want to complement Harry. Helpful. Polite. Considerate. Knowledgeable. Thank you HSBC for staying local and thank you for Harry for working with each of your individual customers. Reviewed on: 4th April 2023

Nice looking app

Very good looking UI, most of the stuff can be done through the App Reviewed on: 4th April 2023

Really good bank

Bank account is really good and service is great Reviewed on: 4th April 2023

Very good service

I've been using HSBC for more than 6 years and they never failed me. The customer support is quick and effective. Reviewed on: 4th April 2023

Trust bank

I got bank account 3 years and is fantastic bank. No issues. Great Bank. Reviewed on: 4th April 2023

Responsible Bank

There to see to your progress and needs. Reviewed on: 3rd April 2023

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current account
from The Co-operative Bank 4.06 from 412 reviews
Basic current account
from Santander 4.05 from 318 reviews
Select Platinum Current Account
from RBS 3.67 from 42 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.86 from 6 reviews
Home Insurance
from HSBC 4.42 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub