Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1227 reviews)

View other HSBC products

3.61

Based on 1,227 reviews, last reviewed 20th Dec 2024

50% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

Worst banking experienced in have ever had Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff ha... Read more Reviewed on: 20th December 2024

Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1227)

Review of the HSBC, Bank Account:

Ok for basic daily use.

I use it for basic daily use and it’s ok. I asked many times if they would update their app to make it easier to manage money and section it so outgoings are easier to manage and budget for but all I get is open a different account. As if that is a sensible solution when there are many. Staff are great in the call centre and helpful. Reviewed on: 10th April 2024

Iv been with HSBC for 25 years very helpful I have a...

Iv been with HSBC for 25 years very helpful I have all my needs through one bank life insurance banking breakdown u name it I have it with one click I’m in customer service is always helpful defo recommend them Reviewed on: 14th June 2024

the best bank, with many good and safe services

the best bank, with many good and safe services Reviewed on: 7th June 2024

I've been a loyal customer for over 20 years.

I've been a loyal customer for over 20 years. Polite and friendly service. Reviewed on: 26th May 2024

Terribile customer service and poor initiative to he...

Terribile customer service and poor initiative to help people using their services Reviewed on: 24th May 2024

Reliable service

Thenconsistent and quality of service provided is of high standard Reviewed on: 24th May 2024

Friendly staff, secured and most valuable bank

Friendly staff, secured and most valuable bank Reviewed on: 21st May 2024

great service as always.

great service as always. Always supports me when i need it. Easy to transfer between accounts an i would recommend to everyone Reviewed on: 21st May 2024

Do NOT use HSBC!

Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too! Reviewed on: 18th May 2024

Impossible to withdraw cash over the counter

If you are thinking of opening an HSBC… If you are thinking of opening an HSBC Advance Bank account or transferring from another bank, I highly recommend changing your decision. If you deposit your money you won’t be able to withdraw it back in cash. I visited two different branches yesterday and today and was declined to withdraw a small amount of cash over the counter. I was asked to provide official documents in order to get my money back. I had to listen an hour of lecture as they are only doing it to protect myself. I'm now considering to close the account after 23 years of having it. But there is also a problem/ they don't have any cash in their vaults to give me. I will also need to book an appointment with the area manager if I decide to close the account. Doesn't HSBC have a reputation as the most non-compliant AML bank in the world? Reviewed on: 14th May 2024

Good value for money, excellent customer services

Good value for money, excellent customer services Reviewed on: 11th May 2024

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub