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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1226 reviews)

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3.62

Based on 1,226 reviews, last reviewed 3rd Dec 2024

57% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Personal Customer Service Experience I have often received good customer service at my local branch every week. Reviewed on: 3rd December 2024

Latest lowest rating:

1

My son is a student and has an a with HSBC. My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it ... Read more Reviewed on: 27th November 2024

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1226)

Review of the HSBC, Bank Account:

Very good

Have been quick in responding to my queries, and very useful. The interest rates are a bit low, but so are all of the others Reviewed on: 20th January 2022

the best bank, with many good and safe services

the best bank, with many good and safe services Reviewed on: 7th June 2024

I've been a loyal customer for over 20 years.

I've been a loyal customer for over 20 years. Polite and friendly service. Reviewed on: 26th May 2024

Terribile customer service and poor initiative to he...

Terribile customer service and poor initiative to help people using their services Reviewed on: 24th May 2024

Reliable service

Thenconsistent and quality of service provided is of high standard Reviewed on: 24th May 2024

Friendly staff, secured and most valuable bank

Friendly staff, secured and most valuable bank Reviewed on: 21st May 2024

great service as always.

great service as always. Always supports me when i need it. Easy to transfer between accounts an i would recommend to everyone Reviewed on: 21st May 2024

Do NOT use HSBC!

Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too! Reviewed on: 18th May 2024

Impossible to withdraw cash over the counter

If you are thinking of opening an HSBC… If you are thinking of opening an HSBC Advance Bank account or transferring from another bank, I highly recommend changing your decision. If you deposit your money you won’t be able to withdraw it back in cash. I visited two different branches yesterday and today and was declined to withdraw a small amount of cash over the counter. I was asked to provide official documents in order to get my money back. I had to listen an hour of lecture as they are only doing it to protect myself. I'm now considering to close the account after 23 years of having it. But there is also a problem/ they don't have any cash in their vaults to give me. I will also need to book an appointment with the area manager if I decide to close the account. Doesn't HSBC have a reputation as the most non-compliant AML bank in the world? Reviewed on: 14th May 2024

Good value for money, excellent customer services

Good value for money, excellent customer services Reviewed on: 11th May 2024

Great app and customer service, easy to contact and...

Great app and customer service, easy to contact and feel protected against fraud Reviewed on: 7th May 2024

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