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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1221 reviews)

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3.61

Based on 1,221 reviews, last reviewed 25th Nov 2024

17% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

HSBC Bank Account reviews (1221)

Review of the HSBC, Bank Account:

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

They're ok!

No issues with this bank, however, no rewards for being a long serving customer. Reviewed on: 15th April 2024

A very simple and easy to use app.

A very simple and easy to use app. Many branches offline. Reviewed on: 14th April 2024

Terrible service after 15 years of being a loyal cu...

Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given. Reviewed on: 12th April 2024

HSBC closing branches

Few, about 300 branches left. Phone helpers not bad.. Open branch st least 4 to 5 miles away, accessible by car, not public transport Reviewed on: 12th April 2024

Happy customer

Very happy with HSBC and my dealings with them have been great Reviewed on: 12th April 2024

Great services for banking

Great services for banking and credit card Reviewed on: 12th April 2024

Been with them all my adult life, they are all the s...

Been with them all my adult life, they are all the same, aren't they! Reviewed on: 12th April 2024

AVOID!! Worst bank ever

Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!! Reviewed on: 11th April 2024

Ok for basic daily use.

I use it for basic daily use and it’s ok. I asked many times if they would update their app to make it easier to manage money and section it so outgoings are easier to manage and budget for but all I get is open a different account. As if that is a sensible solution when there are many. Staff are great in the call centre and helpful. Reviewed on: 10th April 2024

Interms of security and providing good services HSBC...

Interms of security and providing good services HSBC is the best Reviewed on: 27th March 2024

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