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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

excellent

Always satis service been a customer for 25 years Reviewed on: 22nd November 2019

Does the job it says on the tin...

...and really that’s it. In terms of perks compared to other banks they are fairly week. I have HSBC Advance and the cashback offers are shocking compared to the Lloyds basic account. HSBC offers are often for obscure companies and only available for online purchases, while Lloyd’s has many mainstream companies which you would shop/dine with regularly and can be used in store, the volume of offers is also much better. Other than that they hold my money securely and it’s easy to use the app, but no more. Reviewed on: 22nd November 2019

Great customer service

No matter what you need, live chat has always been available to help. If they can't they direct me to the best line to call. The fraud team is also second to none. Reviewed on: 22nd November 2019

Great Bank

Consistent, good customer service, could be better overdraft options and fees can be a little high Reviewed on: 22nd November 2019

Best bank for customer service.

I have never had a problem with HSBC, always resolve any issues promptly and without any hassle. Reviewed on: 22nd November 2019

Understanding bank

HSBC have been very understanding with me when I've been in financial hardship and have given me financial assistance. They have supported me in reducing my debt. Reviewed on: 22nd November 2019

HSBC Decent Bank

Never had a problem with them and they got me out of trouble so many times. Would recommend them surely. Great customer service. Reviewed on: 22nd November 2019

Incompetent

After attempting to open a premium current account for around 2 months, HSBC's incompetence has forced me to give up. I was told to provide ID at a branch for an unstated reason, then told they would contact me. They never did and when I chased them, I was forced to wait on hold for well over an hour off and on, they told me they had no record of my branch visit before later finding it, they said I was told to visit the branch because my address didn't match (it did) and then they refused the apply because of a criteria that wasn't even stated in the terms. Reviewed on: 22nd November 2019

Trusted Bank - Lifetime Account

I don't have any negative feedback at all. Opened my account as a "Griffin Saver" when I was a child and still going strong. I particularly enjoy the 'online chat' feature which sorts any issues quickly and effectively. Reviewed on: 22nd November 2019

OK

Basic account works well - same as most banks, doesn't reward loyalty just new customers Reviewed on: 22nd November 2019

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