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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Great bank services

I love their app and the rapidity of solving issues. Reviewed on: 10th February 2018

Excellent service and support

HSBC have been my bank since their transition from Midland Bank to Hong Kong and Shanghai Bank. They have provided me with excellent support through some very trying times and always been at the end of the phone with advise and products to help me. I use them for business banking too, where they also excel. Reviewed on: 10th February 2018

rubbish customer service. very unhelpful

Do not care about the customers. Reviewed on: 10th February 2018

Friendly staff at the bank

We are lucky enough to have an HSBC in ours small town, had current account for years and never had an issue. The local staff are very friendly and helpful - always take time to help and advise if they can. Telephone support is not so good however and feels unconnected to the bank itself - you have to phone a mail line for an appointment at your local bank and made an appointment twice through this and didn't work out either time. Reviewed on: 10th February 2018

The best bank!

I have been banking with HSBC for a year now, after switching from another bank-they offer excellent service and product benefits. I couldn't be happier! Reviewed on: 10th February 2018

Onlline banking

HSBC has an excellent online banking site Reviewed on: 10th February 2018

Been an HSBC customer since I turned 18....

and have stayed with them ever since. They grew with me though student bank accounts and overdrafts (yay University!) to my first job and 'adult' current account. Now I have my own daughter and am thinking about setting up her first bank account and (of course) my first choice will be HSBC. Reviewed on: 10th February 2018

Great no fuss banking

Been with HSBC 13 years and unlike other banks I have used in the past havenever had a problem with them. Excellent service. Reviewed on: 10th February 2018

The worlds bank

brilliant products brilliant bank awesome when I am on holiday truly a world bank. Reviewed on: 10th February 2018

Reliable

Friendly staff at my local branch & using online banking is straightforward. No complaints. Reviewed on: 10th February 2018

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