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HSBC: Bank account reviews

View other HSBC products
3.72
Based on 1,352 reviews, last reviewed 8th Mar 2026
2500% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
24%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026
Tope's avatar
Tope

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026
Tessa Stewart's avatar
Tessa Stewart
Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Poor customer Service

1
Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023
Patrick B Ryan's avatar
Patrick B Ryan

Great

4
I have never had any issues- the customer service is great and internet banking is very user friendly and convenient. Reviewed on: 4th February 2018
Fozia Akhtar's avatar
Fozia Akhtar

Great Bank

5
Great bank, have been with them for 10 years and never thought about changing. Reviewed on: 4th February 2018
Eryl Hooson's avatar
Eryl Hooson

Excellent Online Fraud Service

5
My bank details were stolen and I had a number of fraudulent transactions on my account. One phone call to HSBC Security department and my account was credited within minutes. Great service and peace of mind restored. Reviewed on: 2nd February 2018
Jason Old's avatar
Jason Old

True Customer Service

5
Premier telephone customer services is miles ahead. Solution orientated, friendly and always helpful Reviewed on: 2nd February 2018
Mel Tsia's avatar
Mel Tsia

Perfect for me

5
I like going to my local branch Reviewed on: 1st February 2018
Peter Williams's avatar
Peter Williams

Reliable and long standing

4
Banked with them for 20 years and never had a problem Reviewed on: 31st January 2018
Ghostface's avatar
Ghostface

HSBC GOOD

4
I HAVE BEEN WITH HSBC FOR 4-5 YEARS NOW, AND THEY HAVE BEEN VERY EFFICIENT Reviewed on: 30th January 2018
Adam Irwin's avatar
Adam Irwin

Great Bank

5
I've been a loyal customer for years and have never had a bad experience. I would definitely recommend them to my friends and family. Reviewed on: 28th January 2018
Gem Cook's avatar
Gem Cook

Great Bank

5
Always had a good experience with HSBC. Their products are great and you can apply for most products online. Reviewed on: 24th January 2018
Jo Sains's avatar
Jo Sains

Very good bank - excellent customer service

5
Many options of contacting the bank - call, chat, email. Reviewed on: 17th January 2018
Anna Lewandowska's avatar
Anna Lewandowska

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