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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

Friendly and approachable.

I'm quite new to banking and sorting out my finances but when I go into branch, the staff are always friendly and helpful which puts me at ease. Reviewed on: 19th November 2017

HSBC Graduate Account

I have a HSBC Graduate Account. Do most of my banking online. Decent level of security with their encryption. Payments in/out of the account are always fast. Never had an issue with customer service in the bank itself. Reviewed on: 17th November 2017

Trouble Free

Phone,Internet and Branch.No problems in over 35 years. Reviewed on: 15th November 2017

Great customer service

I've been with HSBC for just over 10 years now and have always been pleased with the service on my current account, particularly when I go into branch! Reviewed on: 15th November 2017

Perfect!

I have had my HSBC bank account for over a decade; it has never let me down, and is one of the most giving options around! Reviewed on: 15th November 2017

Easy to use bank

I have had my current account with HSBC since I was 16 (now 31). The services in branch and online are easy to use and ive always been impressed when having to speak to telephone banking. Reviewed on: 13th November 2017

Good bank

I have been with HSBC since I was 11 years old Reviewed on: 12th November 2017

HSBC

Reliable, good customer service and overall good experience. Reviewed on: 12th November 2017

helpful and informative

Always polite and friendly when dealing with my queries. Reviewed on: 12th November 2017

Helpful staff, like the bonuses

I went in to make a payment, and a member of staff came out of the back and seeing a huge queue came over to see if she could help. Went out of her way for me. She also mentioned that they have started a rewards scheme, which I've now signed up for. Reviewed on: 12th November 2017

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