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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.12

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services. ...

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Archaic, 19th century bank.

Archaic, 19th century bank. Can't do anything online without filling out forms that disappear into the ether. If anything is wrong with them, they don't speak to you. Locked out of telephone banking after mis typing my security pin by 1 digit, once. No second try. Took over a business using HSBC banking in JUNE, and now in January of the following year, I STILL don't have access to online banking. I absolutely, categorically, hate this bank. Reviewed on: 30th January 2025

Decent low hassle business account

I run a small business with quite a low turnover. I use HSBC as it was easy to set up already having a personal account with them. Overall it has been a good experience although the fees have increased in the last few years Reviewed on: 5th June 2023

Negligent and humiliating

I went to HSBC Wembley High Street branch to make an international transfer which I do from time to time to pay a supplier. But instead of setting up an international transfer facility, a lady there has cancelled my online banking altogether! I discovered this the following day so I phoned HSBC customer service who took me through another process to set up the international payment facility. Still didn’t work. I found my online banking blocked and I needed to reregister and wait... Reviewed on: 12th May 2023

PATHETIC

ABSOLUTELY PATHETIC NON EXISTENT CUSTOMER SERVICE, NEARLY AN HOUR ON THE TELEPHONE TWICE CUT OFF AND THEN FINALLY SPOKE TO JOSH ID 45087592 WHO DECIDES TO CUT OFF OUR INTERNET BANKING A BUSINESS I HAVE RUN FOR 40 YEARS. MOVE TO STARLING OR ANYBODY ELSE GOT TO BE BETTER THAN HSBC Date of experience: 24 April 2023 Reviewed on: 24th April 2023

Used to be a bank.

Having been a customer for 10 years, I have noted the slow decline of the 'bank'. It is now no more than a banking online platform. If you have the misfortune to deal with the customer services, you will encounter apathy, lack of common sense and any effort to resolve an issue even if they are the cause of the problem. You basically do all the work and they charge you. There are better and cheaper alternatives. I closed my busine accounts and wish I had done it earlier. ... Reviewed on: 21st April 2023

RELIABLE CONVINIENCE

the bank is always panctual timely and condusive with their financial assistant Reviewed on: 3rd April 2023

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

Fraudsters

Would be great if you stopped suppressing the price of silver Reviewed on: 10th March 2023

A national disgrace

We had been with HSBC for 20 years. However, last year they 1/ withdrew our BACS facility for no reason 2/ threatened to close all our accounts 3/ refused to help us move to another bank. Reviewed on: 10th March 2023

Shocking

DO NOT USE HSBC for business banking shocking service. Hard to get any issues resolved, very slow to respond, Reviewed on: 8th March 2023

Hang up when they don't know the answer

It's happened twice in a row now after they kept me on hold for 15 minutes. Reviewed on: 8th March 2023

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