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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (217)

Review of the HSBC, Business Banking:

Money stuck with HSBC bank

I am writing to you in regards to my account being under review. I had opened a new business account with HSBC to get foreign currency account service as we had done a joint venture with a german based company to invest in UK on properties. After a hard work we came to this agreement and were expecting a initial start up funds from germany. My client send me the confirmation of his swift transfer. I contacted the bank regarding thi fund i was expecting. Went to a branch and over the phone, but they said the money has not reached HSBC. I contacted my client and they send me a tracer copy which mentioned the money is with HSBC. So i decided to visit canada square branch and ask as that the address mentioned on tracer copy. The staff was helpful and started investigating with the help of tracer copy. After 30 mins of wait the staff came back and said the money is here, but the my account in with review department. I asked why is that and he was unable to answer. I said atleast i should be given some reason as to why its with review department. Then i asked how could i contact them as this is very important for my business and my client. But nothing. I am still trying to find the reason why and when my money be credited into my account as i have to reply to my partner as its his funds and he wants us to start the work. I would be very happy if i could get some information about this. Why no one has contacted me, or no one has given any intimation as to when this is done. How do you expect us to grow our business and pay our bills and survive without our business. And this is just the start of our business account. I was very happy with lyodds in this matter. Can someone help us Reviewed on: 5th November 2019

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

Fraudsters

Would be great if you stopped suppressing the price of silver Reviewed on: 10th March 2023

A national disgrace

We had been with HSBC for 20 years. However, last year they 1/ withdrew our BACS facility for no reason 2/ threatened to close all our accounts 3/ refused to help us move to another bank. Reviewed on: 10th March 2023

Shocking

DO NOT USE HSBC for business banking shocking service. Hard to get any issues resolved, very slow to respond, Reviewed on: 8th March 2023

Hang up when they don't know the answer

It's happened twice in a row now after they kept me on hold for 15 minutes. Reviewed on: 8th March 2023

Great Customer experience

Well managed, great customer relationship, easy to manage accounts Reviewed on: 1st March 2023

An unfortunate excuse for a business bank

I was introduced to HSBC to fund my franchise purchase. From the off HSBC were I’m competent - they sent my franchise loan application to the business team who then said they couldn’t assist. Eventually it was sent to the correct team but they said they required me to open a business bank account to proceed with the application. However, a nil loan value was applied to my account which meant I would have to wait over a year before being able to get a loan… the whole point in approaching HSBC was to get a loan to start the business… I ended up getting some compensation from HSBC but they wasted nearly 8 precious weeks and almost cost me my business deal… Three words to sum up my experience with HSBC: incompetent; slow; unethical. Reviewed on: 28th February 2023

It should have worked but they didnt make it easy

I signed up for HSBC’s new self employed business account. The issue is it didn’t connect with my accounting software and was really difficult to use Reviewed on: 24th February 2023

Review

Magic they know the truth about the money banking and they don’t want you to be there to be forget on about they are the best bank to use Reviewed on: 15th February 2023

Bad to a level I have never experienced before

The slowness, the lack of intelligence in their customer service handling, the ridiculousness... STAY AWAY Reviewed on: 14th December 2022

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