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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (217)

Review of the HSBC, Business Banking:

Complete mess from account opening to onboarding

Despite being an HSBC Customer for 30 years with a Mortgage with HSBC it still took 6 months to open a business bank account. Complete mess from start to finish. Local branch Canary Wharf failure to respond to account opening request made locally in branch and over email. Fobbed us off to another branch as "too busy". Great local branch manager in Stratford but arms tied. Complete various paper forms in person for multiple directors, return twice to branch to bring further information not requested before first meeting. Then radio silence. Had to chase branch for follow up. Finally an update / delay tactics by asking us to submit more information to branch. Account opening documents, cards, security cards sent late. First letter from bank wants welcome letter but an apology letter for not sending out the account terms and conditions. Most awful disjointed and lackadaisical customer experience. Finally get into bank account and the web app is the same old clunky unresponsive product HSBC have been hosting for the last 10 years. Main reason we opened withHSBC was for foreign exchange which you have to pay additional monthly charge for we only discovered after opening even though we mentioned to business manager it was the primary reason were opening. Doubt he even knew they had started charging for it. We opened an account with a Neo Bank competitor Starling - seamless onboarding, responsive customer centred team. App is modern and easy to use and offers continual new advances. For Foreign exchange we use Transferwise. When time is money for your business avoid HSBC as unnecessary time sink. Why trudge when you can sprint. Reviewed on: 3rd January 2020

Great!

Always had good service from HSBC Reviewed on: 10th March 2023

Fraudsters

Would be great if you stopped suppressing the price of silver Reviewed on: 10th March 2023

A national disgrace

We had been with HSBC for 20 years. However, last year they 1/ withdrew our BACS facility for no reason 2/ threatened to close all our accounts 3/ refused to help us move to another bank. Reviewed on: 10th March 2023

Shocking

DO NOT USE HSBC for business banking shocking service. Hard to get any issues resolved, very slow to respond, Reviewed on: 8th March 2023

Hang up when they don't know the answer

It's happened twice in a row now after they kept me on hold for 15 minutes. Reviewed on: 8th March 2023

Great Customer experience

Well managed, great customer relationship, easy to manage accounts Reviewed on: 1st March 2023

An unfortunate excuse for a business bank

I was introduced to HSBC to fund my franchise purchase. From the off HSBC were I’m competent - they sent my franchise loan application to the business team who then said they couldn’t assist. Eventually it was sent to the correct team but they said they required me to open a business bank account to proceed with the application. However, a nil loan value was applied to my account which meant I would have to wait over a year before being able to get a loan… the whole point in approaching HSBC was to get a loan to start the business… I ended up getting some compensation from HSBC but they wasted nearly 8 precious weeks and almost cost me my business deal… Three words to sum up my experience with HSBC: incompetent; slow; unethical. Reviewed on: 28th February 2023

It should have worked but they didnt make it easy

I signed up for HSBC’s new self employed business account. The issue is it didn’t connect with my accounting software and was really difficult to use Reviewed on: 24th February 2023

Review

Magic they know the truth about the money banking and they don’t want you to be there to be forget on about they are the best bank to use Reviewed on: 15th February 2023

Bad to a level I have never experienced before

The slowness, the lack of intelligence in their customer service handling, the ridiculousness... STAY AWAY Reviewed on: 14th December 2022

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