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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.11

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Nervous Breakdown with HSBC

For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been shattered. The frustration and struggle I have endured with their customer service have been nothing short of exhausting. For the past month, I have been trying—without success—to complete the FATCA process. Each time the form is rejected, yet no one is willing to guide my accountant on how to correct it. It feels like shouting into a void, with no real support or solutions. To make matters worse, I attempted to apply for a business loan, only to find that my only option was an impersonal online form—one that was promptly rejected, with no clarity on how to proceed. I am now desperately searching for a bank that genuinely values its customers and provides in-person assistance when needed. If you care about your time, sanity, and financial well-being, I strongly advise avoiding HSBC—unless you’re willing to endure endless frustration and disappointment. Reviewed on: 14th February 2025

Outdated systems

Take too long to resolve issues and different departments not well connected to multiple contacts required and no ability to easily transfer between teams Reviewed on: 14th February 2022

so bad its unreal

i have no words to how bad the bank is,, its been over 4 months they closed my business account for a review,,? over 4 months later still nothing,, ? Reviewed on: 10th February 2022

They used to be good. but i have never seen a company drop so quickly so far in quality

Staff in local bank - gone. Average personally experienced wait time to talk to someone on phone - between 1 hour and 90 mins over the last 2 years. They send you the odd form out - demand you complete it and then refuse to help or explain, Reviewed on: 5th February 2022

Appalling

HSBC care nothing for their customers, it's as if they think you work for them. Their hideous holding muzak is enough to drive you to distraction - I presume, this is the intention. You are kept on hold for an age and then the line is cut off. Of course, you cannot go to a branch because they are all closing down. It's as if they don't want any customers. In desperation, after being locked out of one of my bank accounts for nearly a month, I wrote to their CEO. A week on, I am still awaiting a response, other than the automated rubbish that they usually spout. If you value your sanity, your time, don't want your hearing damaged by incessant techno muzak and want access to your money, avoid HSBC. Reviewed on: 5th February 2022

New Account

Had a few difficulties opening a new Charity CIO account during Covid Reviewed on: 20th January 2022

Cost is rising

The monthly cost is rising and I'm considering moving my banking. As a small business, it would also be nice to have a branch locally but it closed down. Reviewed on: 14th January 2022

out of the box not fit for purpose

trying to pay my corp tax and there seem to be a 10k cap on payments.... ok i thought like the personal account I'll do it in two goes... er no I can only pay 10k per day?.... from a business account!! witch i pay for the privilege of having, oh well here's to the next hour on the phone getting told because of covid we can't be bothered to man or staff the helpline to cope with the problems we have caused! Reviewed on: 21st December 2021

Stay safe stay sane stay away

Their safeguarding team close account with no notice and freeze your money. You can’t pay wages, suppliers but they keep accepting payments in! Hold on phone for 2 hours plus. No email response. HSBC cause detrimental losses to your company and mind. Reviewed on: 14th December 2021

awful draconian bank with no urgency for customers time.

This bank think it is acceptable to not give easy access to account details and think it is ok to have you on hold forever!! trying to run a business here! They rely on the amount of hassle caused by changing bank. Reviewed on: 14th December 2021

OVERALL RATING ZERO - WILL NOT RECOMMEND AT ALL!

OVERALL RATING ZERO - WILL NOT RECOMMEND AT ALL! HSBC applied £1000 chargeback to business card - I had to visit the branch twice and after a month managed to get them to put the £1000 back on the card account then take it out again and then pop it back in again. Redid online banking security process twice and now when they ask for my sort code, account number and dob the response it these details are not recognised. Oh and now they have blocked the card (fraudulent transaction) - fair enough and sent me a new card, new details, etc, BUT IT IS BLOCKED TOO! Will have to visit the branch again and listen to them dialing the same number I have to dial (no internal comms ?!?!?) and wait for the same menu etc etc. Utterly unbelieveable. In most cases to date when I get through on a call back on the phone I am passed to different parties on average three times. Each time requests authorisation and then passes me on again - I have been with HSBC 21 years and wil be moving to NatWest - free online service that moves your accounts in seven days! Reviewed on: 2nd December 2021

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