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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.11

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Nervous Breakdown with HSBC

For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been shattered. The frustration and struggle I have endured with their customer service have been nothing short of exhausting. For the past month, I have been trying—without success—to complete the FATCA process. Each time the form is rejected, yet no one is willing to guide my accountant on how to correct it. It feels like shouting into a void, with no real support or solutions. To make matters worse, I attempted to apply for a business loan, only to find that my only option was an impersonal online form—one that was promptly rejected, with no clarity on how to proceed. I am now desperately searching for a bank that genuinely values its customers and provides in-person assistance when needed. If you care about your time, sanity, and financial well-being, I strongly advise avoiding HSBC—unless you’re willing to endure endless frustration and disappointment. Reviewed on: 14th February 2025

closed my account despite balance of £200K

living abroad and could not change mail address because you cannot do it over the phone and could not go in to branch because I am overseas. Account inactive so they decided to close it and send me a cheque to an old address because I had been unable to change my address. had to wait 90 minutes to speak to someone, never mind the cost of the call from Australia. No real resolution to the situation. Even if the cheque has not been fraudulently cashed (they could not tell me) they will issue another and I will not have a bank account to pay it into. Lots of apologies from the agent but the service is terrible and it is not fair that they put their staff on the front line to deal with this nonsense Reviewed on: 9th November 2021

Closed to new business accounts

Great credit ratings and a new customer of hsbc and refused business account with no reason. Do not waste your time and effort applying. Personal accounts yes business accounts no. Reviewed on: 28th October 2021

WITH HSBC OVER 20 YEARS AVOID

With HSBC for over 20 years have not moved address in over 15 years (home owner) Marker placed on my account never told about this until today at hsbc branch when i asked why the marker put on they had no answer . Tried to make appointment with manager to be told no i cannot see a manager. avoid hsbc if you can. Reviewed on: 27th October 2021

HSBC CUSTOMER OVER 20 YEARS ( NEVER AGAIN)

What banking?

I’ve been with HSBC for my personal account since it took over the Midland Bank. I’ve had my business account for over 15 years. They’ve closed so many branches it’s ridiculous, leaving me with a choice of 2 branches. 2 weeks ago I went to the most local bank…. It was shut for ‘refurbishment’…. Couldn’t they have done that BEFORE they shut several other local branches? Today I went to pay in my cash and cheques and get some change for my small business and they were open, yaaaay! I don’t know what’s been ‘refurbished’, other than the lack of bank tellers. YES, they are a bank that now NO LONGER TAKE CASH OR CHEQUES! No teller services AT ALL…. But hang on, I can pay in at the Post Office. So I’m paying for a business bank account from a ‘bank’ that no longer offers any banking services I need…. 15 years loyalty…. Bye bye HSBC, I’m very disappointed that you’re forcing people in to a digital world when so many people still deal with cash. Reviewed on: 25th October 2021

Incompetent and malicious

Avoid this bank at all costs. Closed all of my accounts without notice when they finally realised that THEY had made an error (after being told immediately) on my bounceback loan 1 year earlier. Put CIFAS markers against me stating no intention to repay when I had already started to repay the loan which is just malicious!!! Refuse to acknowledge their mistakes and refer you to the Ombudsman instantly without investigating customer assertions. They know they are making mistakes but are not bothered and prefer the lazy route of complaint investigation via the Ombudsman. The Account Recovery Team are ignorant and are not prepared to listen. Quality of replies including grammar are poor, as is the quality of staff they employ obviously. Ironically this Bank is accused of fraudulent dealings on a very regular basis. It’s only a matter if time before they are made to pay for their conduct. Reviewed on: 19th October 2021

A disorganised mess

Mostly awful. The app is hard to use. Getting through to the bank takes ages every time. Most departments don’t know where their responsibility ends and another begins. Each department doesn’t know what other departments do. Mostly the staff are lovely though and doing their best. I am now resorting to capitals. AT THE MOMENT I’M TRYING TO CLOSE MY BANK ACCOUNT AND THEY HAVEN’T CLOSED IT IN SIX WEEKS. APPARENTLY THERE’S A QUEUE. NEITHER HAVE THEY SENT ME THE THOUSANDS OF POUNDS IN MY ACCOUNT THAT I NEED TO PAY FOR THINGS. NEITHER WILL ANYONE TAKE RESPONSIBILITY FOR THIS AND THEY CAN’T CALL ME BACK AS THEY DON’T MAKE OUTGOING PHONE CALLS Seriously hopeless. Avoid. Reviewed on: 18th October 2021

Appauling Service

This bank froze our business account for 3 days. We could not see payments coming in or make payments. Made untold calls all in excess of one hour. They don't seem to give a damn that they are crippling our business. I would not recommend this bank to my worst enemy. Reviewed on: 15th October 2021

Appalling service

Needed to get through to HSBC business banking 1st and 2nd time on hold for over an hour with some irritating voice coming up every 20 seconds telling you thanks for waiting, third time I had an option of a ring back., they did phone back then after a few words the phone cuts of , phoned again fourth time on hold 57 minutes till I hung up Reviewed on: 12th October 2021

Business Internet Banking - Appalling customer service

I too need a new internet banking security card. Tried a few days ago to telephone and was cut-off after 2 hours ! I then tried to web-chat (advertised as quick and efficient). Gave up after 1.5 hours as I couldn't sit looking at my ipad any longer) I then logged a call-back today over 4.5 hours ago - still waiting! Reviewed on: 12th October 2021

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