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HSBC: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.76 (92 reviews)

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3.62

Based on 92 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

20%

Latest highest rating:

5

Great customer service received and very competitive... Great customer service received and very competitive product. Reviewed on: 2nd April 2025

Latest lowest rating:

1

Lying con artists, should be banned As per my contract I could port my 5 years fixed mortgage. Sold my house, struggled to find another one, finally did and HSBC said they can't offer me... Read more Reviewed on: 20th June 2024

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About this product

HSBC is a financial services provider offering a range of products and services, including a variety of mortgages. A fixed rate mortgage has a set interest rate that lasts a specific period of time, usually between two and five years, but sometimes up to ten. Make sure you’re confident with the terms, conditions and interest rate of a mortgage. Always ask the lender or an independent advisor if you need help understanding your options.

Buying a house is a big fi...

HSBC Fixed Rate Mortgage reviews (92)

Review of the HSBC, Fixed Rate Mortgage:

Difficult on the phone

Very good in person but terrible on the phone at what they think is still needed to progress. After a lot of trouble we got there in the end! Reviewed on: 25th November 2018

An absolute waste of time!

I mean where do I even begin… Just to reiterate a previous review, if you want to lose all sanity and hope during a stressful time - i.e. buying a first time property - go for HSBC. They are absolutely useless and do everything in their power to make the application process as difficult as possible. After 5 weeks of endless back and forth paper work and explanation from our mortgage broker, we were informed that our application was rejected. What we’re having trouble understandi... Reviewed on: 27th October 2023

Great bank few benifits app is okay

Been with them for years no issue , quick and easy set up and loyalty benifits could improve its in app UI Reviewed on: 20th September 2023

Great rate and easy documentation

Clear language and good rate. Very pleased Reviewed on: 14th September 2023

Making the purchase of my first home super easy

I chose HSBC as my mortgage lender as I am a long standing customer and they had very competitive interest rates. They worked quickly with my mortgage broker and solicitor which meant I moved into my house within 5 weeks of having my offer accepted. This made the whole process so easy. Many thanks! Reviewed on: 18th August 2023

OK but disappointed with product choice and service

They did well to meet my tight deadline, but unimpressed with the initial setup of the mortgage. I applied online for a remortgage but was forced to use "advice" (that I didn't want) because I was staircasing (buying out 100% of shared ownership). This seems a bit ridiculous - as on completion it becomes a standard mortgage, but I jumped through the hoops to get the appointments etc. Only positive is that it seems to have gone into a faster underwriting queue by going direct vs.... Reviewed on: 17th June 2023

Easy to deal with and great rates.

I recently remortgaged late last year and HSBC were still giving the best rate around. So easy to remortgage. Very happy. Reviewed on: 9th April 2023

Very good value fixed rate mortgage

Very good customer service, clear communication, no issues raised in over two years. Very pleased with the way I have been dealt with, staff are proactive and very helpful. Reviewed on: 4th April 2023

Great

It’s really great and not too expensive Reviewed on: 21st March 2023

Flexibility within the product/easy to use app

After seeking help from a professional HSBC came out the best for my circumstances in terms of a 5 yr fixed mortgage. I like the fact the paperwork that was sent through explained in detail and also a brief summary of what the terms of the mortgage were and how much I could overpay each year. The app is easy to use and it is useful to keep track of how the mortgage payments are impacting on the amount borrowed. Reviewed on: 20th March 2023

Easy to set up, but their online system is out dated

It was a pleasure working with the people at HSBC to get our mortgage set up, making sure we were getting what was right for us. The came across as a ethical company. Their online and app set up is pretty poor thought, with it being a faff to set up and not as good as other banking apps out there. Reviewed on: 11th March 2023

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