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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.08 (904 reviews)

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2.08

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Urgently need a Statement from John Lewis

You cannot use the online system, you cannot contact by phone, I waited half an hour with no response. Tho company JL have got involved with managed Debenhams Card and I believe Laura Ashley. . Look what happened to them. JL will go the same way if the are not careful. Loyal customers want them to succeed , there customers , importantly including Waitrose, shop there to receive vouchers on their spending . If I have to use another credit card to shop , then I think I will go elsewhere. I hope the CEO of John Lewis is reading this and other posts , if they are please make a statement about why this has happened and how and when it will be resolved. Reviewed on: 19th October 2022

New John Lewis card system is useless

Utterly, utterly useless. Can't log in, doesn't recognise my username even though it accepted it 5 minutes ago! Truly shot themselves in the foot here. Reviewed on: 18th October 2022

New Day cannot cope

Cannot register my card online , kept waiting over 25 minutes on call before hanging up , my worst fears are proving correct , sorry JL you have made a serious mistake, is it to late to go back to your previous provider? Reviewed on: 18th October 2022

Appalling service for new card set up

None of the online systems seemed to work, but I have been sent a new card. However I can't use my card because I haven't been sent a new pin number and of course the old one doesn't work. When First Direct changed their debit card from Visa to Mastercard it was a very straightforward, hassle-free service. Reviewed on: 18th October 2022

Appalling service

Card blocked even though it was in credit. My overall credit scoring has been affected. Reviewed on: 17th October 2022

New provder awful

Seems loyal customers have to apply for a new card under the new provider. Trying the online application for the last few hours. Got through to the registration stage. "System currently unavailable, please try again". Called the application number. "We are sorry, all our associates are busy". John Lewis made a terrible mistake with this. Reviewed on: 17th October 2022

Poor service. Unable to download statement or speak to anyone.

I have spent hours trying to download my monthly statement. I like to check my transactions each month. I am seriously thinking about this card. Impossible to contact anyone at Newday. What a shambles in what used to be a good service. Reviewed on: 17th October 2022

John Lewis loosing loyal customers including me

I have had a John Lewis card for about 25 years and have had my application for the New day refused. I am blaming John Lewis as they decided to abandon their card and make everybody reapply. If they found that their bonus system was too generous then be honest and say so, don't put us through this huge inconvenience. They have now lost my custom along with many others, don't want to see them go under, but they need to rethink this whole business before it is too late. Reviewed on: 17th October 2022

Card holder for 42 years - but no longer

I have had a John Lewis card since 1981. I have been a loyal customer recommeding the store for quality and customer service The new card falls far short of the Partnership Card - and the Customer card before that. The website has been down - my details have not been recognised - i had to re set a passcode 3 times and each time i was locked Such a shame that a company like John Lewis can let is reputation for quality and customer service fall Has the new CEO not realised the store is successful becuase of customer loyalty ? Short term cost cutting measures will destroy the reputation built up over decades- Sadly the store may follow the route of Army and Navy and the banks .... A short term view Reviewed on: 16th October 2022

Loyal no longer

Having been a JLP card holder for over 20 years, I applied for the new card but as with many others was rejected, therefore I shall withdraw my loyalty like they have to me. Reviewed on: 15th October 2022

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