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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Welcome to the club

I feel a little better today reading these reviews. I have also been rejected for the new card. Partnership card for more than twenty years. Waitrose loyal customer, always pay in full each month. High household income, no debts, no mortgage. I was upset with the rejection but feel better now. Applied for a Halifax which will not charge fees when used in Europe. No problem. I think John Lewis will miss our custom our than we will miss them. Seems they have the same view of over fifties as their CEO. Reviewed on: 25th August 2022

Rejected after 30 years

Like so many other people, applied for the replacement card today, and been rejected. Been a loyal customer of John Lewis, with a good credit record, but apparently not the sort of customer John Lewis wants anymore. Looking around now for a different card, and my loyalty to John Lewis gone. Very strange business model that they are alienating their loyal customers particularly at this time Reviewed on: 25th August 2022

Discrimination

I started to fill in an online application for the new card. The site demanded a mobile number and would not accept my landline number. Clearly John Lewis regards people with no mobile as riffraff beneath their contempt. Reviewed on: 24th August 2022

Rejected for new credit card

Just like the others in here I have been rejected for new credit card after 15 years with Partnership card, a current £13,000 monthly credit limit and a salary in excess of £300k p.a. I have that card because of the points I get for shopping at Waitrose and John Lewis. I spend about £4000 per month using the card. I have clean credit history. Absolutely bizarre and very insulting. Do NOT go with these guys. Reviewed on: 24th August 2022

New Partnership Card Utter Rubbish

Have applied for the new card. Am very long term existing cardholder and customer who spends loads in Waitrose (which I am now seriously thinking of curbing hugely due to the experience of the new card process). The new card has cut my credit limit by just over 80% and won't let me increase it. I have a perfect credit record and have never failed to pay off my monthly balance in all the years I have held the card , despite often going over the newly imposed tiny credit limit. Was told on the phone that as this is a completely new card so my old credit limit is irrelevant , there was nothing they could do about it , and if I didn't like it I would have to raise it as an official complaint , which I have. Have since received my new pin and a separate letter at the same time saying "Welcome to your new card" , which I assumed should have contained the new card. It didn't. Waited a few days hoping it would arrive. Received an email saying I should have received the new card and I need to to activate it. Phoned them again. They said the Welcome letter was sent early to avoid postal strike !!!! Allegedly the new card is on the way. I'll believe it when I see it. Wtf are Waitrose doing ? Are they trying to pee off all their customers just at a time when everything else is also a shambles in the country and they don't need this extra hassle and chaos ? Reviewed on: 24th August 2022

Turned Down for New Card!

Friends with impeccable credit scores told me they had been refused for the new JL card. I recieved an email invitation from JL yesterday to apply for mine. It was refused despite my own impeccable score. It can only be on account of my age. I am beyond insulted. Reviewed on: 24th August 2022

Rejected by new John Lewis credit card provider despite impeccable credit score

Just applied for the new credit card as part of John Lewis provider switch, was rejected despite excellent credentials, impeccable credit score, always having paid monthly balance in full, and had an exceptionally high credit limit. Shocking. No support from John Lewis themselves. Reviewed on: 23rd August 2022

Indirect age discrimination

If you haven't got a computer - like my 85 year old mother + father (a decades-long partner) - how do you apply? Letter today from Partnership Card arrives today saying "Account Closed" - no clue you can apply for new card. Mother in a panic now. Ring the number on letter - "We are HSBC not the new provider so can't tell you anything". Ring new provider, New Day, after getting number from website - something my mother can't do. Answer "Apply online or go into store and use the tablet there". JL - this is absolutely terrible service and not thought through from a customer experience stand point and completely disenfranchises a big chunk of your more mature customer base. A sad and common story these days and I am afraid JL you have just become the same as the rest. Reviewed on: 22nd August 2022

Hopeless New Card Process

Just tried to apply for new card . System down . Rang numbers provided cut call off after 2 seconds . Credit limit cut by 25% despite being a card holder for decades and paid off completely every month . Didn't allow to add second card holder in application . Not able to say stick with current credit limit . Hopeless start . Starting to get Chase or some other card as a back up . I can't believe JL have allowed such a shambles to the start of the new card . Not reassuring this new aoufit are any good at all . Reviewed on: 22nd August 2022

New card declined

As in accounts below, my husband has just been refused the new card having held a John Lewis card for many years, paid in full every month. A phone call resulted in the instruction that he had to write by mail to explain this, and the case would be looked into in due course. What rubbish, and what a way to discourage customers. Get your act together John Lewis. Reviewed on: 22nd August 2022

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