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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Appalling customer service!!!

Been on the phone for over 30 minutes trying to pay my JLF credit card, had the same issues last month and they charged me interest on top!!! A complete and utter abysmal and amateurish service. Reviewed on: 17th November 2016

So The Problem Is This...

When HSBC changed systems for the Partnership card, they only migrated the card details of active cards, not ones that were previously used on the account. So when anyone with a replacement card tried paying, they rejected the payment. This is why so many people have got a problem at the moment, myself included. The solution is to set up a new payment from your bank with the new card details, and the payment should go through. If you call them (I used +44 121 214 5732) then they will immediately credit you with the late fee and the interest. At least, that's what they told me - I'll find out next month if that was cobblers or not. Moral of the story? Migrate old card details. Or at least tell your customers. Reviewed on: 17th November 2016

This has gone from great to disastrous

I always found JLFS great - customer service was prompt and friendly and efficient. But the new website is a disaster and the response times when you call are terrible. 35 minutes on hold so far and still no response or even any indication of when my call will be answered other than "as soon as possible". I'm now looking for an alternative card provider. Reviewed on: 15th November 2016

Good value rewards

The Partnership Card has one of the best Reward schemes currently available in a credit card. By using it regularly I expectto get almost £100 in John Lewis vouchers each year. Reviewed on: 14th November 2016

Blocked payments

Not informed of changes, payment accepted and later rejected, twice. Received letter complaining that I hadn't paid. On phoning 03453003833 asked to key in card number..."I'm sorry, there appears to be a problem" phone rings but no answer. On phoning 03456080764 get an immediate reply which was unhelpful. I was told to use a different authorisation code and that my card number had changed...it hadn't! Paid using my debit card...still not sure if accepted! Reviewed on: 12th November 2016

Used to be good - now utterly dismal

John Lewis Partnership Card used to be a safe way to shop. However, having spent around £120k over the last 5 years on it, I had two incidents this year where I finally needed to make a claim. Partnership made it extremely difficult. They require you to submit lengthy paper forms, don't respond, don't call back - and often leave you hanging on the phone for up to an hour each time. I have now decided to leave Partnership as they are very keen to take your money but when you have a problem they won't help you. Avoid... Reviewed on: 12th November 2016

Appalling Credit Card

My credit card has been blocked twice in the last 2 weeks and is still blocked. My wife's account is also blocked, there has been no notification or explanation of the blocking. What is the purpose of an online secure message system if it is not used. At least send an automatic message to say what/why it has happened. Reviewed on: 11th November 2016

Apalling customer service

On checking my bank statement I noticed that the direct debit that has been set up for over a year had not been taken for the November payment. Like other reviewers getting through to the call line is an impossibility at any time of day. I contacted John Lewis head office and was advised that it was HSBC s problem and not theirs !! I was told to contact the lost card section and on actually speaking to a person was advised that the direct debit had been cancelled and they said that my bank had done this !! I had not cancelled the direct debit but checked with my bank ,which confirmed that the direct debit had NOT been cancelled. I then phoned JLFS again and was then told that perhaps they had made an error but that they could not reinstate the direct debit and that I would have to complete another direct debit authority. I the meantime they would cancel the late payment charge and interest but was told to pay the balance by fast payment or by cheque. John Lewis used to pride themselves on their customer service and by promoting their credit card and must accept ownership of the problem but I find their dismissive attitude arrogant in the extreme and when this saga is eventually sorted out I will cancel my card and avoid the store at all costs in future. What ever happened to customer service and apologising for THEIR mistakes. Reviewed on: 10th November 2016

a loan shark would be better to easier to deal with

I've been trying to close my partnership account for 3 months, first they say on the phone when you try and close that they keep the account live for 6 months in case you change your mind, no thanks close the account, then they say you will probably get blank statements for three months erm why, in case you change your mind...I won't, sends letter, gets response, quote " to assist us in closing your account we will not issue a new card (which is due in 2018) during this period you will still be responsible for any transactions. Im not sure what part of I want to close the account they don't understand, at this,point I wanted firm written correspondence the account was closed, there is no way I want to be in limbo until 2018 in case they decide I had made a transaction, which I wouldn't as the card had been destroyed. So I wrote to there complaints team, took the, 6 weeks to acknowledge my complaint, they confirm in the letter they would provide a final response in 10 days, 15 days later I'm still waiting...I simply want to close the account and want written confirmation its closed..this is the worst financial institution I have ever had the misfortune to deal with, do yourself a favour avoid this so called partnership card at all costs and got to an real hint street lender for a card..I've never had this issue ever before. Reviewed on: 7th November 2016

No replacement credit card.

On top of all the other experiences detailed on your website, which I've also experienced, my card expired this month and I have received no replacement. Last night my card was declined on Amazon so I guess that's it. Can't contact them so have had to resort to shaming them on FB which may be achieving results. Reviewed on: 6th November 2016

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