Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

John Lewis: Partnership credit card reviews

View other John Lewis products
2.09
Based on 904 reviews, last reviewed 15th Aug 2026
400% increase in 5 star reviews
in the past 90 days
38% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
6%
See only 4 star reviews
2%
See only 3 star reviews
2%
See only 2 star reviews
4%
See only 1 star reviews
87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026
Prasanna's avatar
Prasanna

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026
JL reviewer 's avatar
JL reviewer
Read all reviews See your review

About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

1
Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022
Anthony Ellis's avatar
Anthony Ellis

great customer service at all time

4
i had to call in for some credit card offer the other day. my call was answered immediately and the person who answered my call was super friendly and polite. she was also very knowledgeable, able to answer all my questions without creating more confusions at all. also, never pressured me to purchase or sign up anything on the spot. the best customer service in my life!! Reviewed on: 17th April 2015
johnny's avatar
johnny

Great customer service. Easy use. Good reward scheme

5
John Lewis credit card - great customer service with sociable opening hours. Good reward scheme and rates. Reviewed on: 7th April 2015
JessicaH's avatar
JessicaH

Very customer centric and responsive

5
I recently received a letter telling me that my credit amount on this card had been increased, but if I didn't want the increase just to ring them and they would leave it as it was. I didn't want the increase, they kept it where I wanted it with one phone call and I didn't get charged for the call. They responded quickly - this made me happy Reviewed on: 9th February 2015
Paulc's avatar
Paulc

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from John Lewis?

  • Travel Insurance

    from John Lewis 4.08 from 4 reviews
    John Lewis

  • Breakdown Insurance

    from John Lewis 4.03 from 1 reviews
    John Lewis

  • Car insurance

    from John Lewis 2.69 from 33 reviews
    John Lewis
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill