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Legal and General: Life Insurance reviews

Name: Life Insurance
Rating: 4.06 (105 reviews)

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3.92

Based on 105 reviews, last reviewed 17th Dec 2024

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

23%

12%

Latest highest rating:

5

Easy to use, easy to update policy and great price Easy to use, easy to update policy and great price Reviewed on: 14th October 2024

Latest lowest rating:

1

Completely incompetent at every level I just needed to change my Direct Debit details. L&G makes tens of millions in profit every year to spend on training their customer service represent... Read more Reviewed on: 17th December 2024

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About this product

Do you want to find out what life as a Legal and General life insurance customer is like? Now you can! Read Legal and General life insurance reviews at Smart Money People to find out what other policy holders have to say.

Legal and General Life Insurance reviews (105)

Review of the Legal and General, Life Insurance:

Completely incompetent at every level

I just needed to change my Direct Debit details. L&G makes tens of millions in profit every year to spend on training their customer service representative and "My Account" login areas yet this is how painful they make the most simple task. (that every other company seems to have managed quite simply). 1. Go online to change details - Their login areas is down. 2. Try again. Log in and see a message saying "Just fetching your data, we won't be long". It does this for over an hour!! I give up... 3. Look for the phone number on the website. Nothing!! 4. I then email Customer Support with all of my account details, instructions on what I need to do and new bank details. Receive auto-reply saying confirming receipt and saying they will respond within 48hs. After TWO weeks, no reply!! 5. Re-send the email again, same auto-reply. Never received a reply. 6. Start getting auto-generated emails telling me my DD didn't go through and that I need to take action. Grrrr!! 7. Go back to the website to look for a phone number again. After 20 minutes I give in to the continuous web loop telling me I have to start a BotChat to contact customer services. 8. Start BotChat that does not understand the question "I need to change my Direct Debit details" 9. Another 20 minutes wasted trying to get the bot to connect to a human. Eventually, it tells me I have to call. Wow!! 10. I call, after 40 minutes on hold the first person tells me they can't do that and puts me on hold for a further 25 minutes. 11. Eventually speak to a human who assures me she will do everything I need. 20 minutes going through every detail of my policy just to change my account number and sort code. 12. While on the phone I ask why I can't login into 'My Account' areas. She says they have fixed it and I can now. 13. I log in and the 'My Account' platform is a complete waste of time. My product does not appear because it was started before 2022 and all I can change is my password and marketing preferences. That's it!!! It does nothing else. 14. Sit back, frustrated, shocked but slightly relieved it is over and think Wow!! That was horrendous, how does a company the size of L&G get it so wrong at every step. 15. 1 week later I get a call from my IFA saying she has had an email from L&G saying that my DD has failed and I need to contact them to pay and change my DD details. (I explain all of the above). 16. She tells me multiple stories of how terrible L&G are and that she will call them. 17. She comes back saying that she is sending me a DD form that I will have to manually fill in, scan and send back to her. She will then send it to L&G. 18. Fingers crossed that will work. Potential customers thinking of choosing L&G, OMG go somewhere else. I'd hate to think how they handle a claim if this is what's involved in changing some simple account details. L&G you should be ashamed and the people in charge of your Customer Service and online UX don't deserve whatever huge salary they are on. Reviewed on: 17th December 2024

Perfect fit for me

I had a very thorough assessment with curmstomer service to find the right cover, services and income protection. I have beenn insured for years now and got my yearly updates. Reviewed on: 25th August 2024

Haven't yet interacted with the customer service.

Haven't yet interacted with the customer service. Reviewed on: 24th August 2024

Excellent customer service and product range.

Excellent customer service and product range. Reviewed on: 24th August 2024

It was so simple and quick to get the right policy s...

It was so simple and quick to get the right policy set up and I had little trouble getting response to a query I had in the few months after starting. Reviewed on: 24th August 2024

A slick and straightforward experience

A slick and straightforward experience, which is just what you want Reviewed on: 24th August 2024

Great provider

I’ve been with Legal and General for several years and always got the best price with them and really easy to renew Reviewed on: 23rd August 2024

Great company!

Great company. Friendly and helpful. Reviewed on: 23rd August 2024

Reliable & Professional

Reliable and professional company Reviewed on: 23rd August 2024

They raised our insurance because my wife was sick w...

They raised our insurance because my wife was sick when pregnant! Despite all symptoms going upon giving birth. They won’t reduce it either Reviewed on: 23rd August 2024

Legal and general life

Easy to use, great value. Easy to modify to personal needs Reviewed on: 23rd August 2024

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