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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.11 (146 reviews)

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2.11

Based on 146 reviews, last reviewed 13th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

67%

Latest highest rating:

5

Good price Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025

Latest lowest rating:

1

Please avoid. Please avoid. If you ever have to make a claim the customer services is shocking you get passed round from pillar to post, no one wants to take owners... Read more Reviewed on: 10th February 2025

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About this product

Lloyds Bank Car insurance reviews (146)

Review of the Lloyds Bank, Car insurance:

They RIPPED me off big time !

Instead of warning me me that they will increase premium, they went ahead and increased it. Instead of paying £35.00 a month, I was paying £68.00 a month. It was from a non claim issue from my previous company. It was not my fault. That company later sent me an email, stating NO expenses have been incurred. Reviewed on: 8th January 2021

Consistently terrible

They have been consistently terrible, my car was hit on the 31st of January and as of today (29 March) they have taken the courtesy car away from me a month ago (2nd March) and have not paid me a penny they agreed a figure and then decided that their independent assessor was wrong after agreeing it with me. I have now been told that after 8 weeks they will give me an answer in 4 weeks as to what is happening (so 12 weeks to get an answer), no returned calls and cannot be bothered that I do not have a car or the money to replace it. Terrible company that is a front for BISL Ltd and Covea insurance, just corrupt and they could care less about you as a customer. So my next attempt is a 14 day letter and then of too County Court let the judge decide. Reviewed on: 1st April 2022

Car insurance tripled on renewal

Lloyds was kind enough to renew our car insurance WITHOUT notifying that they are going to charge TRIPLE the price from last year. I've seen other insurers charging extra few quid but this is a fucking joke! Reviewed on: 6th March 2022

slow lazy

still waiting for documents 10 weeks after taking insurance out and 3 requests for them to be posted Reviewed on: 4th March 2022

Terrible customer service

Absolutely useless, 1st complaint dealt with, experienced the same problem weeks laters & was told after being on the phone for over 2 hours the original complaint would have to be reopened & I would hear back within 4 weeks. 6 weeks later nothing chased again today to be told after half hour the case is locked & need to wait longer until the case has been looked at by management. Customer service is non existent, I have banked with Lloyds for 20 years from current account, credit cards, loans & Mortgage I will be now looking to move banks as I don’t feel like valued customer anymore. Reviewed on: 13th February 2022

Absolutely scandalous!

Paid full years payment for car insurance only to find out it will cost just over £50 in total to change car details after buying a new car which is less powerful I may add. Reviewed on: 12th February 2022

Charges for every change you make

Change address £25 Put private plate on £23 plus £25 admin £48 in total Ridiculous Reviewed on: 29th January 2022

Rubbish communication

I renewed my van insurance over the phone well in advance of due by date then weeks after renewal date received email saying policy cancelled the day before being notified due to non payment, after several phone calls to different people and a lot of wasted time was asked to pay £6.50 before getting a new quote. So got given a new quote and guess what £ 500 more than the renewal price from the day before because they failed to collect payment, anyway managed to insure elsewhere for £450 less. Today I received a warning letter of outstanding balance due for £6.50 and a fret of being passed to a debt collection agency for something that has been paid so looks like more time on phone to sort out. So my advice, look elsewhere for insurance. Reviewed on: 15th January 2022

Price for car inc

Waiting for price from lloyds bank Reviewed on: 30th December 2021

Very poor service

Wish I had read the reviews. Lloyds will charge you £25 to change bank details. Charged me today despite being completed online. They will charge £25 to change car details. In fact they will charge you £25 for every change you notify. Contact call centre, sorry we are really busy with long queues. Stay away from Lloyds car insurance. I purchased mine last week and regret it already. Reviewed on: 15th October 2021

Avoid at all all cost!

I had assumed that I would get decent service with Llyods but I've been completely wrong. They are very slow to respond. I'm having to chase them multiple times. Their excuse has been IT glitches. They can't give any updates - as they claim they have outsourced work to vendors. Its just been appalling service and a complete waste of money. Avoid at all cost Reviewed on: 14th October 2021

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