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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.39 (112 reviews)

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2.31

Based on 112 reviews, last reviewed 22nd Apr 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

24%

13%

59%

Latest highest rating:

4

I’m very glad that Lloyds have been positive about T... I’m very glad that Lloyds have been positive about Trans Rights. Reviewed on: 22nd April 2025

Latest lowest rating:

1

Poor customer service, avoid Lloyds Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some ... Read more Reviewed on: 8th November 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already in...

Lloyds Bank Home Insurance reviews (112)

Review of the Lloyds Bank, Home Insurance:

Abysmal, No idea what they are doing.

Trying to deal with Lloyds, and they are abysmal. They told me I should have read my policy prior to making my claim, they clearly did not check my notes the day before when I called them to query why I still had not had a copy of my policy. They very much treat you like a criminal, virtually suggesting that are trying to defraud them. The irony is, in 15 years of having car insurance and home insurance, I've never ever claimed off any insurance policy. I took photos to show the... Reviewed on: 25th January 2018

Home emergency

Awful service when confronted with a burst outdoor tap, the water was isolated but shot off downstairs utilities. With a family of 5 they argued that there was no water in the house and therefore not an emergency- soonest plumber appointment is 5 days time! Appealing service don’t use this insurer. Complaint procedure also not followed diverted to customer satisfaction department and this point phone went dead! Reviewed on: 23rd January 2023

Awful

Awful service from start, can't say finish because 3 months and claim not settled. They are doing everything to avoid paying out. Settlement offer not even 30% of the estimates sent in. Do not get home insurance from these Reviewed on: 19th January 2023

GREAT COVER

very surprised at the cost considering how everything that needs to be covered simply is without the small print informing me that certain items are not included as I discovered when looking at other insurance quotes Reviewed on: 10th January 2023

Has anyone got common sense

Mum's insurance runs out soon, she's 90 years old has a bit of dementia, deaf and does not like talking to people on the phone but still they wanted to speak to her even though i have power of attorney due to the data act all i wanted was a better deal for her as they lloyds insurance wanted to charge her £270 more than what she paid the previous year. I explained she does not live with me and would have to travel a few miles to see her, with diesel so expensive but they insiste... Reviewed on: 24th October 2022

Thank you for accepting me

I have a criminal conviction as a result of my rescue dog nipping a member of the public. It is nearly impossible to get home insurance because of this (I had no idea about this before it happened to me) and I have been made to feel very isolated and marginalised as a result. Lloyds are the only major company that would even quote me and, although the price is eye-wateringly high, it is cover with a major insurer so it is peace of mind. Thank you Lloyds for being there when no-... Reviewed on: 19th August 2022

Awful home insurance AVOID

They make any excuse not to pay out for the service you have paid for!!!! Please please go somewhere else. Its nothing but hassle trying to get a claim processed. Been with them for 18 months and the first time I tried to claim is so much hassle I've given up and cut my losses! Reviewed on: 15th August 2022

Insurance claim for vandalised wall 9 months ongoing

I have to say Lloyds is potentially the worst insurance company I’ve ever dealt with. Logged a claim almost 9 months ago and three contractors later and we still can’t get anyone to commit to the repair. It’s a standard garden wall 3 ft high. Lloyds have washed their hands despite having an open complaint and the latest contractor has told us to get our own materials despite quoting 10k for the works. Had to send this to the ombudsman now as we are at our wits end on how to get... Reviewed on: 11th August 2022

Great insurance

Not only do they give 40% off to members but to everyone for home insurance! Great cover too Reviewed on: 6th July 2022

Worst bank ever. NO help lines or any other form of support

It's impossible to get any help or support, If you do decide to open an account with them you're on your own as trying to get to any help lines is literally hours of waiting and still you're not sure if they will help you. Reviewed on: 9th May 2022

WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY!

WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY! I'm not one to write reviews but I was left with no option and wouldn't want someone else to be scammed by Lloyds like I was. I purchased Lloyds Premier Home Insurance, the top insurance they have to ensure I was fully covered. Earlier this year we had a leak in our bathroom at home, which ruined the bathroom, floor boards, downstairs ceiling and part of the downstairs wall. I contacted Lloyds, they sent a surveyor round who spe... Reviewed on: 4th May 2022

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