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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.02 (776 reviews)

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4.02

Based on 776 reviews, last reviewed 24th Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

Would recommend Lloyds bank First of all i would like to ask if anyone ever wins the prize as i have filled out a few of these and never got a response of who has won? I would g... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

They constantly allow payments which take me overdra... They constantly allow payments which take me overdrawn and when I questioned why get told to ring up even though it says that i cannot talk on the pho... Read more Reviewed on: 23rd January 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (776)

Review of the Lloyds Bank, Classic Account:

Always available and up to date.

Always available and up to date. Clear and easy to use application with lots of good features Reviewed on: 22nd March 2025

Excellent Service

I have held a Classic Lloyds account for 30 years and never had any trouble with it, but last year the bank stepped up to the mark and went over and above when someone tried to scam me out of £5000. I knew nothing of what was going on until someone from the bank contacted me. I called them back using the number on the back of my debit card, as advised by them in emails. I was told that someone was trying to send money to an account in the Phillipines and they wanted to check that I was authorising this! They took time to explain what was going on, and when it was confirmed this was nothing to do with me, they blocked the transfer, then helped me close down the account and open a new classic account. I really feel that they went over and above anything I would have expected them to do. Reviewed on: 9th January 2022

Ideal for everyday banking

Opened a new account last year as needed to close my previous one. Easy Process, understanding staff and account meets all my needs. I manage finances via the mobile app which is quick and convenient. I don't pay any fees as meet the requirements for amount paid in Reviewed on: 5th January 2022

poor security

My mobile app locked me out. I requested a "one time password" to reset. It was received after to 30 limit from being sent. No worries as all I did was delete the app, reload and hey presto, it worked fine. I thought banks are supposed to have secure systems Reviewed on: 6th October 2021

Always been very helpful

The online banking is easy to use, works well and you can check your account/s whenever you wish. It's easy to make transfers and you can contact them either online via the chat link or the usual ways such as a phone call or visit a branch of course. I've always found the staff in the branches very helpful and nice, which makes it a pleasure to deal with them. Reviewed on: 30th August 2021

Very supportive. Excellent services.

Have been a Lloyds Bank customer for thirty years. They are always innovating to move banking forward and provide the variety and level of services that people want from their bank. I have used all sorts of services, from insurance to mortgages, credit cards and overdrafts. It's all very straightforward, very competitively priced. Am glad l am a customer. Definitely recommended. Reviewed on: 27th August 2021

Lloyds bank is rubbish

Lloyds bank is rubbish I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks..I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to..I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered..I have been a customer of lloyds for over 5 years and this is how I am treated!!!! Reviewed on: 2nd August 2021

Very good app.

Been with Lloyds over 5 years and very happy with service. The App is good and particularly like the fact you can scan a chq into your account function. Reviewed on: 5th July 2021

Impossible to close bank account

I called may 8th to get my bank account closed. They closed it. I called on May 12th because I didn't understand why I still could log into my online banking, they told me it would be deleted In a month. I called on June 14th asking why I still could log in to my bank, she couldn't find my information and I didn't have my account number to give her. I received my monthly statement by post mail (sent may 10th 2 days after my bank account was closed) I was hoping it was a confirmation that my bank was closed, no it was a statement fee of 0 pound....why do I still receive that?? Called June 24th now with my account and sort code since I just got a letter, the lady found my information and said that the bank account was closed for sure but she couldn't help me to close down my online banking. Reviewed on: 27th June 2021

Excellent Service

The service provided is very good and takes customers needs into consideration when making decisions about the subject being reviewed. Overall performance is very good. Reviewed on: 21st June 2021

The best bank there is

I have had an account with lloyds bank from the age of 17 and I have never been let down by them. I have had loans and I currently have a credit card with them and the interest rates are very fair and almost everything can be done via the app or online which is very handy for me. Reviewed on: 14th June 2021

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Lloyds Bank: Classic Account reviews

400% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Lloyds Bank Classic Account reviews (776)

Always available and up to date.

Excellent Service

Ideal for everyday banking

poor security

Always been very helpful

Very supportive. Excellent services.

Lloyds bank is rubbish

Very good app.

Impossible to close bank account

Excellent Service

The best bank there is

Do you have a different Lloyds Bank product?

Want to see more from Lloyds Bank?

Cashback credit card

Travel Money

Student Mastercard Credit Card

Join Smart Money People

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