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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (730 reviews)

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3.95

Based on 730 reviews, last reviewed 9th Mar 2025

1900% increase in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

England Best High Street Bank Lloyds Bank’s Classic Account offers reliable banking with easy online and mobile access. Customer service is generally good, though wait times can be... Read more Reviewed on: 9th March 2025

Latest lowest rating:

1

Lloyd's bank customer service staff are so rude they... Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (730)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Easy and friendly

I have found the bank staff accessible and friendly, which is especially useful when I'm dealing with international transfers delayed by red tape (that is, security concerns) in another country. Reviewed on: 11th February 2018

Great bank

Really pleased with this simple account. Reviewed on: 11th February 2018

Great bank

Great bank - great communication & always been reliable! Reviewed on: 10th February 2018

happy to help

when my account got hacked they were very helpful and refunded me x Reviewed on: 10th February 2018

helpful and reasonable

Very reasonable bank. Very rarely have any issues, The fees are super low and the staff friendly Reviewed on: 10th February 2018

Waste of time

I signed up to the text alert service and asked to be notified when my account fell to £15 or less as I did not want to use my overdraft. The text notifications suddenly stopped and I received charges for going overdrawn on numerous occasions. I later found out from different internet forums that this had happened to many people. I was never notified that this service was being stopped. It cost me on several occasions and I am not happy about it Reviewed on: 10th February 2018

Poor service in branches

My local branch isn't bad, and the staff are efficient but poorly staffed so you have to book an appointment to see someone, usually about 2-3 weeks away. Whenever I go into the branch in my nearest city, the service is terrible and the staff clueless. I don't want to transact all my banking online but that's what we're being pushed to do. Reviewed on: 10th February 2018

Excellent benefits

I love the fact that you can get cash back using your debit card. I have also been the beneficiary of a 'have one on us 'payment which was a wonderful surprise. Reviewed on: 10th February 2018

great customer service

Always greeted with a smile on there face as you walk in the door, always there to help you with anything Reviewed on: 9th February 2018

Simple and Easy

No trouble with charges, no difficulties, just a simple easy to manage account without the bells and whistles that can be so unnecessary Reviewed on: 9th February 2018

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Lloyds Bank: Classic Account reviews

1900% increase in 5 star reviews

40% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Lloyds Bank Classic Account reviews (730)

Switch from Lloyds at all costs

Easy and friendly

Great bank

Great bank

happy to help

helpful and reasonable

Waste of time

Poor service in branches

Excellent benefits

great customer service

Simple and Easy

Do you have a different Lloyds Bank product?

There's still more to see!

Join Smart Money People

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