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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

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3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Great service online and in bank

With a great App and online service , great security and services both in and out of branch. No problems encountered. So much easier to use than other banks. Reviewed on: 10th January 2019

Easy and Simple

Always straight forward to deal with the bank, online services cover almost everything you need to do and when having to deal with the bank in person or on the phone, still and simple and pleasant experience Reviewed on: 9th January 2019

A shining example of what a modern bank should be

Lloyds are a forward-thinking, progressive and friendly bank that offers serious banking and financial services. They are customer-focused and flexible. Whilst I do most of my banking online or on the app, I always find a visit to a branch is smooth and hassle-free. Although I have tried other banks too, I think Lloyds is by far the best experience for my current account and daily banking needs. Reviewed on: 8th January 2019

very good

very good 5+ very good 5+ very good 5+ Reviewed on: 8th January 2019

Good account

Debit account meets all my needs no need to pay any extra Reviewed on: 5th January 2019

always amazing customer service

I've been with lloyds since I first got a bank account and they've never failed me. There have been times over the years that they could have sold me things I really didn't need or could afford but they have a conscience unlike some companies I've come across. Every review I've had they've been impeccable in seeing the full picture of my finances and whats needed or not needed. Every time I leave the branch I feel the staff have gone above and beyond and not just for a good review. thats rare these days. well done Lloyds! Reviewed on: 5th January 2019

customer service

Average customer services for an average bank Reviewed on: 4th January 2019

A bank you really can trust

Lloyds bank have always been very helpful, polite and makes you feel safe. Reviewed on: 3rd January 2019

overall rating

I found that they are very helpful Reviewed on: 31st December 2018

App

The app is perfect for banking on the go as I never get a chance to go to my branch. It’s simple to use and easy to find what you’re after. Reviewed on: 30th December 2018

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