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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (776 reviews)

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4.03

Based on 776 reviews, last reviewed 24th Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

5

Would recommend Lloyds bank First of all i would like to ask if anyone ever wins the prize as i have filled out a few of these and never got a response of who has won? I would g... Read more Reviewed on: 24th January 2026

Latest lowest rating:

1

They constantly allow payments which take me overdra... They constantly allow payments which take me overdrawn and when I questioned why get told to ring up even though it says that i cannot talk on the pho... Read more Reviewed on: 23rd January 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (776)

Review of the Lloyds Bank, Classic Account:

Its online banking is spectacular, user-friendly and...

Its online banking is spectacular, user-friendly and secure Reviewed on: 13th April 2025

Lloyd's bank customer service staff are so rude they...

Lloyd's bank customer service staff are so rude they do not deal with situations great. Worst bank ever Reviewed on: 4th March 2025

Online banking poor, great TV ad’s

Awhile ago their online facilities wouldn’t work had to use another account with a different bank, I understand in the news again their online platform isn’t working again. Yet if you watch their television advert, they’re always blowing their own trumpet with about 20 horses running about showing how great they are but unfortunately they are a bit different in reality. And yet there’s this Almighty push to go digital, forget cash that’s old money, but cash is handy when the digital doesn’t work which is often. Reviewed on: 28th February 2025

Always been quick and efficient never had a problem,...

Always been quick and efficient never had a problem, banking with them for over 25 years. Reviewed on: 27th February 2025

getting rid of paper statements was a very bad idea,...

getting rid of paper statements was a very bad idea, it forces us to use internet banking and with the endless scams online and malware / viruses they are putting us at risk of financial loss. they also closed by local branch meaning i have to go miles just to use a bank. Reviewed on: 27th February 2025

A great free account

A great account for people who want a no-nonsense free offering. Reviewed on: 26th February 2025

Love the fact I have a local branch to visit and the...

Love the fact I have a local branch to visit and the staff are excellent Reviewed on: 26th February 2025

They let me know when my direct debit and standing o...

They let me know when my direct debit and standing order are due plus they tell me if my outgoing is more or less than the month before Reviewed on: 26th February 2025

A very happy "basic" customer

Very easy to access (website, app), easy to contact and resolve issues, helpful staff on the phone and in branch. Reviewed on: 26th February 2025

Great Lloyds experience

Always answer calls quickly and swiftly sort out any issues with respect. Great customer service every time. Reviewed on: 26th February 2025

The account is fine.

The account is fine. I have been with Lloyds forever. It was my first bank because my parents banked there and opened my account there. It's a fairly standard current account. No bells and whistles. It does what it says on the tin. I have only come across problems when my debit cards don't work. This happened quite a few times. The staff in branches were usually helpful but it was the phone lines that were awful. They just didn't want to listen and showed no empathy at all. They also treated me like an idiot - very frustrating when I've worked in Banking for over 12 years and am actually a Product Manager for cards...I would dare say, I know what I am talking about. Reviewed on: 26th February 2025

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