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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Professional and security conscious - overall adequate

Professional service. Often kept up-to-date with new promotions and opportunities. Interest rates could be a little more competitive. Feel safe banking with them - trusted and reputable. Reviewed on: 12th February 2016

Faultless

I love Lloyds - when a payment went missing once, a real person on the phone sorted it out very quickly and all was corrected in a matter of hours. Been with them for years, faultless! Reviewed on: 12th February 2016

Supported me since I was 15

I love my bank - they've supported me right form when I was 15 and just wanted to get cash out to being a student, and now being full time employed. They are great! Reviewed on: 12th February 2016

Faversham branch helped me a lot

When my father died, they couldn't do enough to help me sort out his financial affairs. They really went the extra mile at a difficult time. Faversham branch. Reviewed on: 12th February 2016

Cup of tea and a friendly face

i love my local lloyds bank. nothing is ever too much trouble for them. they recently saw i was upset over something and sat me in a quiet room with a cup of tea and a friendly face for a chat while i calmed down. love them to bits Reviewed on: 12th February 2016

very good customer serive

excellent communication and customer service and always review your account and makes sure you are happy with it¬ Reviewed on: 10th February 2016

Loyal customer for over 15 years

When I need to alter my overdraft they are always happy to help and also offer advice on how to reduce and manage my finances Reviewed on: 10th February 2016

Nothing Special chasing the Horses tail!

A reduction in overdraft when TSB was dropped...higher bank charges we had to slop. A brighter branch with silly TVs...I am just concerned about the fees!. One bit of tech that has good spec,is the machine that lets you deposit cheques ! Reviewed on: 30th December 2015

Poor Customer Service

I had this account for a few years and was perfectly happy with them until a sudden job loss saw risk of bank charges, the web site was temperamental and being unable to use a telephone I was unable to cancel any outgoing payments. The lack of consistent services such as online banking was an issue for me because of my disability, this translates to a poor overall service and the bank showed absolutely no concern over this when I raised a complaint. Reviewed on: 24th December 2015

Lloyd's Classic Account made me feel at ease with banking.

Lloyd's Classic Account made purchasing items and life online a lot easier. I have had no trouble with their set-up and I have been comfortable with my credit card as Lloyd's have been great about communication and giving me information. I would recommend Lloyd's as they know which is the appropriate Credit for you and they can suggest the right way and time frame for all kinds of payments. Reviewed on: 24th December 2015

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