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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (94 reviews)

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4.81

Based on 94 reviews, last reviewed 17th Jun 2025

39% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

My grateful thanks for Louise's courtesy call... My grateful thanks for Louise's courtesy call earlier in which she reviewed the mortgage offers and invited feedback. She was knowledgeable, friendly ... Read more Reviewed on: 17th June 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society Mortgages reviews (94)

Review of the Loughborough Building Society, Mortgages:

Rob my advisor was amazing throughout the process an...

Rob my advisor was amazing throughout the process and everyone who handled my case was very empathetic. Reviewed on: 18th November 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 19th November 2024

My grateful thanks for Louise's courtesy call...

My grateful thanks for Louise's courtesy call earlier in which she reviewed the mortgage offers and invited feedback. She was knowledgeable, friendly and approachable. I was reassured over matters that had caused some uncertainty. Thank you Louise. Reviewed on: 17th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Nick, so glad that we could help! Response date: 18th June 2025

Everything just 'worked', there were no holdups, no...

Everything just 'worked', there were no holdups, no issues, it just worked. Reviewed on: 10th June 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Colin, so glad that we could help! Response date: 11th June 2025

Our mortgage application took a long time, maybe bec...

Our mortgage application took a long time, maybe because of our circumstances, however when we did contact customer services they were prompt, very helpful and efficient.. Reviewed on: 30th May 2025

Brilliant!

Absolutely fantastic. We had a short window of time to purchase our house. Loughborough made it possible and met our needs every step of the way. Loughborough don't feel like a faceless organisation that don't care about you - because they aren't. The correspondence has been brilliant. We were informed every step of the way. Loughborough and our brilliant mortgage advisor who worked with them on our behalf took the scariness out of buying our first home. We felt confident every step of the way. Highly recommend! Reviewed on: 28th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Imogen, so glad that we could help! Response date: 29th May 2025

Been a great experience and in double quick time.

Been a great experience and in double quick time. Very smooth process and would highly recommend. Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 27th May 2025

Very good service, Fast & efficent

Very good service, Fast & efficent Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Frank, so glad that we could help! Response date: 27th May 2025

Very good communication and very understanding

Very good communication and very understanding Reviewed on: 22nd May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 22nd May 2025

You are very professional.

You are very professional. I am very satisfied. Reviewed on: 18th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Ciprian, so glad that we could help! Response date: 20th May 2025

A professional and helpful service.

A professional and helpful service. I dealt with knowledgeable people, who were also flexible and imaginative to accommodate my needs, as my case had some extra peculiarities. They offered clear advice and made the entire process straightforward and as stress free as possible. I highly recommend them. Reviewed on: 15th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us John, so glad that we could help! Response date: 16th May 2025

Emma and Ellie understood my issues and dealt with t...

Emma and Ellie understood my issues and dealt with them satisfactorily. Reviewed on: 13th May 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Hasmukh, so glad that we could help! Response date: 14th May 2025

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