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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (120 reviews)

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4.79

Based on 120 reviews, last reviewed 14th Jan 2026

14% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

4

All done thru an again y but very good All done thru an again y but very good Reviewed on: 14th January 2026

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (120)

Review of the Loughborough Building Society, Mortgages:

Speed of remortgage offer and acceptance

Received our remortgage offer following our discounted term ending. Offered a really good deal, signed the paperwork emailed back and half about later received confirmation all done and dusted. Amazing service Reviewed on: 31st August 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mark, so glad that we could help! Response date: 2nd September 2024

Loughborough a building society worth considering.

A rare case of( A) being able to contact some in person (B) staff that are competent, friendly and patient-As an ex stockbroker I am impressed. Reviewed on: 3rd October 2025

Excellent service, genuine, friendly Rob @ Loughborough

Excellent service, genuine, friendly and discussed everything in an easy way yo understand. Rob Johnson Reviewed on: 1st October 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Will, so glad that we could help! Response date: 3rd October 2025

LBS via a mrtgage broker.

Most of our dealings with LBS were via a mrtgage broker Without them our project would not be happening. Reviewed on: 18th August 2025

Amazing service

Amazing service, came back to me within 24 hours from calling with an answer to my question. Reviewed on: 11th August 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Lucy, so glad that we could help! Response date: 12th August 2025

Really quick response and turnaround with a mortgage...

Really quick response and turnaround with a mortgage offer Reviewed on: 11th August 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Gemma, so glad that we could help! Response date: 12th August 2025

Really happy with the service super fast!

Really happy with the service super fast! Reviewed on: 5th August 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Nilgun, so glad that we could help! Response date: 6th August 2025

Good initial service

Quick contact from Millie in follow up to my email. Hopefully the service will be good going forward as a potential new customer Reviewed on: 26th July 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Philip, so glad that we could help! Response date: 28th July 2025

Well done for outstanding customer service.

From my first contact with Ashley and his introduction to Gemma and Ben, the team at Loughborough have been fantastic. On one occasion we are on a telephone call with Gemma well past 6pm on a Friday evening to deal with our application. Well done to all. Reviewed on: 18th July 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Geoff, so glad that we could help! Response date: 21st July 2025

Mortgage magic

I was looked after from start to finish and felt valued. Reviewed on: 14th July 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Chris, so glad that we could help! Response date: 15th July 2025

Can not fault them.

Can not fault them. A great smooth experience Reviewed on: 7th July 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Lydia, so glad that we could help! Response date: 8th July 2025

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