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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (124 reviews)

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4.80

Based on 124 reviews, last reviewed 24th Jan 2026

140% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Very smooth from start to finish, very happy to be y... Very smooth from start to finish, very happy to be your customer! Reviewed on: 24th January 2026

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (124)

Review of the Loughborough Building Society, Mortgages:

Very friendly easy to communicate with They were esp...

Very friendly easy to communicate with They were especially helpful with our mortgage application I would recommend them after a long time dealing with another company who never really knew who we were A breath of fresh air Reviewed on: 7th September 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Angela, so glad that we could help! Response date: 9th September 2024

Quick efficient and very professional

Quick efficient and very professional Reviewed on: 31st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 31st January 2025

It was made very easy to get the Mortgage and custom...

It was made very easy to get the Mortgage and customer contact was great. Did not realise how easy it would be to deal direct rather than going through a broker. Will definitely be using The Loughborough again thanks you :) Reviewed on: 17th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Jason, so glad that we could help! Response date: 17th January 2025

Very professional and very efficient in a good times...

Very professional and very efficient in a good timescale Reviewed on: 10th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Carole, so glad that we could help! Response date: 13th January 2025

A good deal and easy to set up

I worked through an agent, so my direct contact with the Society was limited, however it was a good deal and there were no issues. Reviewed on: 9th January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Andy, so glad that we could help! Response date: 13th January 2025

Great experience with Loughborough Building Society.

Great experience with Loughborough Building Society. I had no concerns with my mortgage. Just unable to fulfil my current mortgage needs in regards to stair-casing Reviewed on: 8th January 2025

It was little longer waiting.

It was little longer waiting. But positive outcome overall. Thank you Reviewed on: 1st January 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Sekou, so glad that we could help! Response date: 2nd January 2025

I have dealt with Loughborough Building society thro...

I have dealt with Loughborough Building society through mortgage broker and process went smoothly Reviewed on: 26th December 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jakub, so glad that we could help! Response date: 30th December 2024

Very slow at processing documents and no communicati...

Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

Reply from Loughborough Building Society Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate this further. Please contact us directly with your full name and preferred method of contact to [email protected]. Thank you for allowing us the opportunity to address your concerns. Response date: 2nd January 2025

So easy to get hold of customer service.

So easy to get hold of customer service. Reviewed on: 6th December 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jessica, so glad that we could help! Response date: 6th December 2024

Very helpful adviser.

A very helpful adviser took us through the steps we needed to go through in order to apply for an additional mortgage. She was available to help us throughout the process. Telephone calls always answered promptly. Reviewed on: 4th December 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mick and Val, so glad that we could help! Response date: 5th December 2024

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