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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.81 (118 reviews)

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4.81

Based on 118 reviews, last reviewed 19th Dec 2025

10% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

Highly recommend. Highly recommend. Prompt service. Reviewed on: 19th December 2025

Latest lowest rating:

1

Terrible service Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely po... Read more Reviewed on: 27th November 2025

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (118)

Review of the Loughborough Building Society, Mortgages:

Great customer service.

Great customer service. Always polite and professional. Reviewed on: 9th October 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Mark, so glad that we could help! Response date: 10th October 2024

Highly recommend.

Highly recommend. Prompt service. Reviewed on: 19th December 2025

Working with Keri Nicholson from John Charcol has be...

Working with Keri Nicholson from John Charcol has been a very positive experience. She has kept in touch with us throughout the process and has gone beyond what we expected from a broker. She has shared that Loughborough BS are good to work with and have a common sense approach. Reviewed on: 19th December 2025

Easy process for new mortgage term

easy process for selecting a new mortgage term along with guidance of how the process would work. Really really helpful team also. Reviewed on: 8th December 2025

Reply from Loughborough Building Society Thank you for your feedback Hollie – we’re pleased to hear the process was straightforward and that our team provided helpful guidance throughout. Response date: 9th December 2025

Top Rate Human Customer Service

Your help person was very good in answering my query and especially I am grateful for her correcting a misunderstanding on my part about how much you can overpay each year. I really value this service staffed by humans, not robots, and how promptly you get connected. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback – we’re delighted our team could clarify things for you and provide the prompt, personal service you value. Response date: 1st December 2025

Terrible service

Application started in Aug25 as existing customer and will still not be complete by Dec25. Constantly have to chase updates and progress. Extremely poor comms and customer service overall. Reviewed on: 27th November 2025

Reply from Loughborough Building Society Thank you for sharing your feedback. We’re genuinely sorry that your experience fell short of what you expected. We understand how stressful delays can be, and we appreciate the patience you’ve shown . Your application has now moved forward, and an offer has been issued. If you’d like to talk anything through our team is always happy to help. Response date: 27th November 2025

Prompt helpful and informative service throughout th...

Prompt helpful and informative service throughout the process Reviewed on: 26th November 2025

Reply from Loughborough Building Society Thank you for your kind feedback Paul! We’re delighted to hear you found our service prompt, helpful, and informative throughout the process. Response date: 27th November 2025

brilliant service

Great service and value very helpful Reviewed on: 6th November 2025

Reply from Loughborough Building Society Thanks so much for your lovely feedback Ian, we're thrilled you found our service helpful and great value! Response date: 7th November 2025

Seamless and fast product switch

Switching to a new product took up no more than 5 mins of my time. Placed a callback request through the website and received a call within an hour. Paperwork was sent immediately and when I returned it the switch happened in less than an hour. Shockingly efficient service - would highly recommend. Reviewed on: 30th October 2025

Reply from Loughborough Building Society Thank you for the kind words Karen — we’re so pleased to hear the switch was quick and seamless, and that the service exceeded your expectations! Response date: 3rd November 2025

Loughborough a building society worth considering.

A rare case of( A) being able to contact some in person (B) staff that are competent, friendly and patient-As an ex stockbroker I am impressed. Reviewed on: 3rd October 2025

Excellent service, genuine, friendly Rob @ Loughborough

Excellent service, genuine, friendly and discussed everything in an easy way yo understand. Rob Johnson Reviewed on: 1st October 2025

Reply from Loughborough Building Society Thanks for sharing your experience with us Will, so glad that we could help! Response date: 3rd October 2025

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