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LV (Liverpool Victoria): Home Insurance reviews

Name: Home Insurance
Rating: 3.64 (134 reviews)

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3.44

Based on 134 reviews, last reviewed 10th Oct 2024

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

51%

19%

27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

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About this product

Choosing the right insurance provider can be daunting with so many on the market. At Smart Money People, we collect LV= home insurance reviews from existing policyholders to help you make a better financial decision. Find out how customers rate the service they have received from LV=.

LV= offers a variety of insurance policies, with discounts available when you combine its home and motor policies. There are three levels of home insurance to choose from: essentials, home and home plus. LV= home insurance policies come with the benefit of a 24 hour helpline and a 12 month guarantee on repairs.

What do you need from a home insurance policy? Are you searching for a flexible policy, with a range of optional add-ons? Or are you simply looking for the most cost-effective premium? Are you prioritising buildings insurance, or do you only need contents insurance? Perhaps you’re planning to combine both policies? Whatever your needs, read our LV= home insurance reviews to see how genuine customers rate their policies.

Have you had a home insurance policy with LV=? Whether good or bad, give an honest account of your experience. Did you purchase buildings insurance, contents insurance, or both? What level of cover did you choose, and were you satisfied with your policy? Did you have any experience with the customer service team? Would you renew your policy and recommend it to family or friends? Write an honest LV= home insurance review. Together, we can help people like you make better financial decisions.

LV (Liverpool Victoria) Home Insurance reviews (134)

Review of the LV (Liverpool Victoria), Home Insurance:

Competitive pricing, friendly assistance

Having received a renewal notice from our previous home insurance company which was going to cost £100 more than previous year, we decided to ask for a quote from Liverpool Victoria. The Freephone line was answered quickly by a friendly, helpful assistant. She advised me of various options and extras, clearly explaining advantages and costs. There was no pressure, just clear and helpful advice. I didn't have to go into great detail regarding how near to property trees were planted, etc, and was given a quotation for comprehensive cover which was much cheaper than we had paid last year. We decided to accept the quotation as we were very pleased with the price and cover. I would recommend. Reviewed on: 4th July 2017

excellent

Offers the highest cover for garden and sheds under the standard policy for the lowest annual cost. Reviewed on: 23rd August 2024

Never had a home insurance claim.

Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

LV are bottom slicing their customer base

As a customer for 19 years I have migrated my house insurance. Last year they increased the premium by 50%. This year by 110% so adios. They did the same with my car insurance which they have had for 10 years. I had 3 cars insured with them and they will all move as the renewals approach. allianz now own LV and they are racking up the premiums of their loyal customers to see what they can get away with. I have NEVER made a claim for house or car insurance in 19 years Reviewed on: 10th June 2024

HOME INSURANCE DOUBLES.

My home insurance renewal was £680 last year, my renewal had just come through at £1,220!!! I have never had a claim. I will never use LV again and will also change my car insurance for another company out of principle. LV obviously don’t want the business. Reviewed on: 20th February 2024

LVdoes not value existing customers

Home insurance quote increased by 33% by LV. LV increased my home building and content quote by 33% despite no claims being made. Online comparison site offered an equivalent quote gir £225 which is ehat LV quoted last year. Clearly LV do not want loyal customers snd offer cheaper deals only to new ones. I won't be using LV in the future. I also will not renew my car insurance with them until they rmvakye existing customers as much as they do new ones Reviewed on: 5th October 2023

Almost doubled

My policy went up from £210 to £360 even with buildings only it was £310 gone with someone else for £155 your loss LV Reviewed on: 2nd October 2023

Renewal

No problems at renewal time. Making changes is easy with a phone call to customer service. Reviewed on: 17th September 2023

Very disappointed

Had to wait 9 months for them to sort out my claim denied my claim twice although I was clearly covered.If it wasn't for my persistence and going to the complaint department and getting the ombudsman involved i wouldn't of had my claim agreed..very unprofessional and incompetent... Reviewed on: 14th September 2023

Home Insurance

Good cover for contents at a reasonable price Reviewed on: 12th September 2023

So disappointed. Shame on you!

I have been with this company for 30years and only one claim 18yrs ago. They've never messed me about with hiked up fees before. My renewal quote this year was 33% higher. Was told it was non-negotiable and then rude person told me my situation must have changed. NO it has not, rude lady. Gone elsewhere, same cover for half the price. So much forrewarding loyal customers Reviewed on: 12th September 2023

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