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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.77 (104 reviews)

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1.50

Based on 104 reviews, last reviewed 9th Dec 2025

No new 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

Very poor service No fault accident in June 2025.Still not sorted out and I am still paying an excessive amount for my car and wife’s car insurance.Case unresolved cann... Read more Reviewed on: 9th December 2025

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

M&S Bank - Marks and Spencer Car insurance reviews (104)

Review of the M&S Bank - Marks and Spencer, Car insurance:

Ok but a few problems

I was impressed with the quote from M&S and signed up for the product. However, they then contacted me to say that one of my previous insurance claims, even though it was one where I was not at fault (someone pranged my car and drove off), would make the insurance quote higher and I was forced into paying more than the quote. My previous insurance company did not make this decision and I did wish I'd stayed with my other company. Reviewed on: 30th May 2017

I joined for the switching bonus.

I've had a good experience with M&S so far. Switching was painless and I shop at M&S regularly so the bonus was worth it for me. Reviewed on: 4th July 2017

Disgraceful

Changed my car and they quoted me 979 pounds a year went to another well known company got exactly the same things.......312 pounds per year ...leave well alone Reviewed on: 20th June 2017

Disgraceful

Changed my car and they quoted me 979 pounds a year went to another well known company got exactly the same things.......312 pounds per year ...leave well alone Reviewed on: 20th June 2017

Excellent service

My car was insured with `M&S. Unfortunately I had to make 2 claims in a year - the second was a 'dent and run' driver! The call centre could not have been more helpful and polite. My car was repaired with no hassle! Reviewed on: 30th May 2017

Terrible service if you have a claim

They outsource claims to the most unhelpful and useless company called CoVea. They take so long to resolve claims. Even when you totally not to blame. Never contact you when promise, don't chase up witnesses. Registered complaint with M&S and even they gave in writing an incorrect contact number. Don't wast your money go to a proper insurance company Reviewed on: 24th May 2017

Don't insure with M & S

Very poor response to a claim which took nearly 5 months to settle. We were between a rock and a hard stone and had to spend much time liaising between M & S and the insurance company with whom the policy was taken out. M & S very aggressive and unhelpful staff. Insurance company indifferent (Zurich) Unfortunately when you really need insurance and are victims of malicious damage M & S staff do not help. They just want to take your money. Please do NOT insure with M & S, they trade on their brand and so called reputation but fall woefully short in customer service. Shame on M & S. Churchill insurance customer service very professional, may not alway be cheaper but worth paying extra for peace of mind and courtesy. Reviewed on: 6th April 2017

very efficient and simple

a very competitive price with comprehensive cover Reviewed on: 4th February 2017

promised voucher for £55 never arrived

Took a new car insurance with M&S beginning of August 2016, was supposed to receive £55 voucher; in spite of several calls and emails, the voucher never came. 23 January 2017 Reviewed on: 24th January 2017

Terrible experience

My car was unattended and parked in hit by another car. The insurance is fully outsourced - empty shell. You will have to deal with 3 or 4 third party service providers who will do what they can to minimize obligations under the policy. There is a suggestion that they will authorize fixing my car in a few weeks time. And I have premium insurance with all the extras. Big mistake l! Again be warned not a real insurance and they will do what they can to avoid coverage. Reviewed on: 13th December 2016

Had someone run into me. I did not claim - but lost my no claims!!

First i found out about this was when offered a renewal! They had let the offending driver claim on my policy without telling me! I end up with a claim on my policy damaging my no-claim bonus. Very odd company and certainly one I will never trust again. Reviewed on: 7th November 2016

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M&S Bank - Marks and Spencer: Car insurance reviews

No new 5 star reviews

67% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

M&S Bank - Marks and Spencer Car insurance reviews (104)

Ok but a few problems

I joined for the switching bonus.

Disgraceful

Disgraceful

Excellent service

Terrible service if you have a claim

Don't insure with M & S

very efficient and simple

promised voucher for £55 never arrived

Terrible experience

Had someone run into me. I did not claim - but lost my no claims!!

Do you have a different M&S Bank - Marks and Spencer product?

Want to see more from M&S Bank - Marks and Spencer?

Fixed Rate Savings

Everyday Savings

Investments

Join Smart Money People

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