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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.55 (320 reviews)

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4.62

Based on 320 reviews, last reviewed 2nd May 2025

32% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Good prompt responses when asking questions. Good prompt responses when asking questions. Friendly staff who are happy to help. Reviewed on: 2nd May 2025

Latest lowest rating:

1

No App, cant get through! No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield ba... Read more Reviewed on: 28th December 2024

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About this product

Finding the right mortgage product can be a daunting process. We want to make this simpler for you. Our Mansfield Building Society mortgage reviews can give you valuable insight into life as a customer.

Mansfield Building Society is an independent mutual, offering a range of mortgage products. Before taking out a mortgage, always be confident with the terms, conditions and interest rates of the product. If you’re unsure, contact the lender or an independent advisor to discuss the options available to you.

Are you considering Mansfield Building Society as your mortgage lender? Learn more about the lender by reading the reviews on Smart Money People. Find out how satisfied borrowers have been with their mortgage products. Learn more about the Society’s level of customer service. Find out the pros and cons of Mansfield Building Society mortgages from the genuine experiences of others.

Have you got a Mansfield Building Society mortgage? Share your experience with others by writing a review. Together, we can help people like you make better financial decisions. Tell us about the application process: did the Society support you throughout it? Have you been satisfied so far with your mortgage product? Does the Society keep you up to date with any important mortgage news or changes? Would you recommend the lender to family and friends? Write a Mansfield Building Society mortgage review today.

Mansfield Building Society Mortgages reviews (320)

Review of the Mansfield Building Society, Mortgages:

Easy and straightforward experience

Easy and straightforward experience Reviewed on: 29th April 2025

Speaking to a real person

I love that when I call the Mansfield I get to speak with an actual person and not a call centre. Everything is easily done and explained and the comparative rates are set out clearly. Reviewed on: 3rd February 2025

Great service!

As a pensioner needing a mortgage, Mansfield BS has listened, helped and been encouraging over the past 15 years. My mortgage is now almost repaid. Heartily recommend their service and understanding! Reviewed on: 30th January 2025

My experience has been mixed.

My experience has been mixed. The staff and customer service are good, however, the approach to new build mortgages are expensive - really high interest rates, fees are incredibly high (I paid £400 for each visit by valuer - my neighbour paid £150 per visit). The interest rate meant that the build was at risk due to monthly repayments skyrocketing. We completed the mortgage through Buildloan, who also load on additional fees and add nothing to the process. Reviewed on: 30th January 2025

A good experience

The process took a little longer than was communicated. However, we were very happy with our overall experience Reviewed on: 29th January 2025

Good efficient service.

Good efficient service. Quick response to enquiries. Reviewed on: 29th January 2025

All staff that I have had the pleasure of speaking t...

All staff that I have had the pleasure of speaking to have been wonderful. I have just stair cased to buying 100% of my property (shared ownership) the process of completing was a long frustrating process to say the least. all staff that helped me with advice were fantastic. My mortgage plan had run out so had to pay extra each month. Each month one of your staff called to update me on addition costs so that I could budget. They were very understanding of my situation and helped me understand that Mansfield would always support until the house had completed. My questions were always answered and emails replied to promptly. thank you big shout out to Ashley Poole Reviewed on: 28th January 2025

MBS inspired trust and confidence

A lot of negotiation with MBS was via my broker. However, when assistance or information was sought from MBS - either by myself directly, or through my broker, the response from MBS was prompt and professional. I felt trust and confidence in having MBS as my lender and greatly appreciated the fact that it could find a product to fit my needs when many of its competitors couldn't. Reviewed on: 26th January 2025

Only didn’t renew as got cheaper elsewhere

Only didn’t renew as got cheaper elsewhere Reviewed on: 21st January 2025

Always helpful staff and managed us through the self...

Always helpful staff and managed us through the self build process really well. Thank you Reviewed on: 15th January 2025

No App, cant get through!

No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield based on their range of products, but they withdrew a number of products so I have taken my money elsewhere. Reviewed on: 28th December 2024

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we have not met your expectations with regards the ability to make contact with the Society and the withdrawal of products from our portfolio. Please contact us on 01623 676340 or email [email protected] and we would be happy to look into this for you. Response date: 2nd January 2025

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