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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (391 reviews)

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4.60

Based on 391 reviews, last reviewed 20th Dec 2025

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

They have always been fair and helpful They have always been fair and helpful Reviewed on: 20th December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (391)

Review of the Mansfield Building Society, Mortgages:

Changed to require a revaluation when it was a remor...

Changed to require a revaluation when it was a remortgage, very delayed, stuck on an interim rate for longer than required, eventually after I contacted directly we seemed to speed it up Reviewed on: 6th March 2025

They have always been fair and helpful

They have always been fair and helpful Reviewed on: 20th December 2025

Our rates for remortgaging were okay, not as competi...

Our rates for remortgaging were okay, not as competitive as other organisations. Difficult to move mortgage provider due to conveyancing costs. Feel stuck. Reviewed on: 15th December 2025

Excellent customer service

Whilst it took a few weeks for our application to be approved - mainly because of multiple separate requests for specific paperwork - communication has been excellent: professional but personal, clear and timely. Reviewed on: 13th December 2025

Helpful advisor

Easy to complete the task I needed to over the phone Reviewed on: 11th December 2025

When doing the debt consolidation within the mortgag...

When doing the debt consolidation within the mortgage it is a real pain having to provide updated statements on a regular basis until completion. There is clearly a trust issue with the society and its customers. I just cannot understand the necessary requirements for the society to settle these directly? Probably a minority of customers not doing the right thing and the majority of customers being affected by it. The society really needs to review this policy. Reviewed on: 4th December 2025

Being retired is nice to know that Mansfield Buildin...

Being retired is nice to know that Mansfield Building Society do not rule us oldies out when seeking a mortgage. Reviewed on: 4th December 2025

Just renewed for the 2nd time.

Just renewed for the 2nd time. Terms agreeable so did not feel the need to look elsewhere. The admin was very slick and efficient. Reviewed on: 28th November 2025

Haven’t had any issues with Mansfield.

Haven’t had any issues with Mansfield. The one thing I really like about them is they answer the phone pretty quickly and it’s always someone who can speak good English and understand good Scottish. Ideally I’d like to be paying a bit less every month but who wouldn’t? Reviewed on: 28th November 2025

Friendly helpful approachable team.

Friendly helpful approachable team. Kept us well informed. We are only redeeming as we have sold the property. Reviewed on: 25th November 2025

High rate so decided to move.

High rate so decided to move. No issues with the experience itself. Reviewed on: 24th November 2025

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