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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.61 (1302 reviews)

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4.65

Based on 1,302 reviews, last reviewed 17th Jan 2026

258% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Local Branch Staff approachable, can speak to someone face to face, good to be able to have a “bank book” as opposed to going on line Reviewed on: 17th January 2026

Latest lowest rating:

1

It always took a long time to get through to speak w... It always took a long time to get through to speak with someone for assistance. I dreaded ringing this building society whenever I required assistance... Read more Reviewed on: 15th January 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (1302)

Review of the Mansfield Building Society, Savings:

The staff were really helpful and informative

The staff were really helpful and informative Reviewed on: 11th February 2025

Brilliant

Every time I go in there very friendly and helpful Reviewed on: 14th January 2026

Good isa rate that remained competitive

Good isa rate that remained competitive Reviewed on: 14th January 2026

Always excellent customer service, friendly staff an...

Always excellent customer service, friendly staff and always warm welcome . I wouldn’t bank anywhere else Reviewed on: 13th January 2026

A society which understands its members and their needs

A society which keeps its members informed and seems to have a focus on what as a building society should be its core business - very important to both savers and borrowers. I have found the staff at the 2 or 3 branches I have used to be very helpful and understanding. The range of products seems reasonable and the content of each of the products is clear. Reviewed on: 13th January 2026

easy to access information very helpful telephone co...

easy to access information very helpful telephone conversation Reviewed on: 13th January 2026

Easy to open products & helpful phone staff with no...

Easy to open products & helpful phone staff with no long waits. Good interest rates. Reviewed on: 13th January 2026

You ask for MY experience. Wait for it.

You ask for MY experience. On 22nd October 2025 my fixed term account matured and I closed the account and transferred the balance to a new fix term account. On 13th November 2025 I sent by bank transfer a further amount to be added to the account. This never appeared on the new account. I telephoned the office who made enquiries and found that the money had been received but placed into the old, closed account. I believe the lady was called Chloe who said that it would be corrected but not immediately due to a new computer system. On 21st November I sent a further amount which was credited to the new account. I telephoned again, about the 5th December and spoke to Dominic who looked what had happened. He telephoned me back and said that he could see what happened and that the money would either be added to the new account or returned to my bank. Since then NOTHING has happened. Hence my review and scoring for your service etc.. Gordon Dine. Reviewed on: 13th January 2026

Reply from Mansfield Building Society Thanks for taking the time to share your experience. We're sorry to hear about the issue with your account, given the complex nature, we'll reach out directly to help resolve this for you. Response date: 15th January 2026

Pity you do not do bank transfer.

Pity you do not do bank transfer. I wanted to close my FRB and receive funds by bank transfer, however, you only send a cheque which at present is very inconvenient seeing as in Mid-December I fractured L4 of my spine. So as I have great difficulty moving I had no chance. Luckily one neighbour found out and visited my bank to deposit npmy cheque. I was ready to open a instant access account until I saw cheque and no bank transfer. Shame as I liked Mansfield B.S. Reviewed on: 13th January 2026

Easy and secure online set up :)

Very easy to set up new account online, a process which seemed to be very secure. Interest rates as good as they can be given current situation - I remember the heady days of 10%+ in the 1990s!! Subsequent website access has been straightforward and everything is well laid out and clear. Previously, I have had dealings in branch with very professional and helpful people. Reviewed on: 13th January 2026

Mansfield BS offered a great savings product

Mansfield BS offered a great savings product which was easy to apply for and setup. It has been problem free and our interactions with the Society have been clear and helpful. Reviewed on: 13th January 2026

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