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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1135 reviews)

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4.60

Based on 1,135 reviews, last reviewed 24th Dec 2025

10% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

New Savings account Decided to open a next savings account to start putting aside money for a particular future purpose. Staff at Chesterfield branch explained options we... Read more Reviewed on: 24th December 2025

Latest lowest rating:

2

Glacially slow service You told us you were going to close our Trust account. We applied for a new account on 22 August. You sent us the new passbook on 2 December. Even all... Read more Reviewed on: 23rd December 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (60)

Customer service was good and I had no issues during...

Customer service was good and I had no issues during my time with Mansfield. Not having a website or app is a negative as I like to see how much money is in the account easily. Also only having a book to see the balance seems behind the times. The interest rate matching BOE base rate is good but other providers offer higher so this is another negative. Reviewed on: 13th December 2025

LENGTH OF TIME TAKEN TO SET UP TRUST DEPOSIT ACCOUNT

The biggest issue with setting up a Trust Deposit account was the length of time it took, especially the period between when the checks on the numerous sponsors and beneficiaries had completed and the account set up and ready to accept funds. Basically I had almost a quarter of a million pounds sat in another banks Trust current account that I could not transfer to the Mansfield and thus cost a lot in missed opportunity to earn interest Reviewed on: 12th December 2025

Reasonable regular saver, but a faff to manage

It has a reasonable regular saver with an interest rate boost, but frustratingly can't be managed online Reviewed on: 4th November 2025

Unfair charge for withdrawal.

I was given an option to close my account because of lowered interest rates. I opted to close it. Then found I had to pay £25 to have it transferred to my bank account, I thought this disgusting.I have to say Laura helped me to have my money by cheque very promptly. Lovely girl, a credit to Mansfield. Reviewed on: 15th July 2025

The account I opened was market-leading in 2023, but...

The account I opened was market-leading in 2023, but was then surpassed. Gradually I reduced the amount I had saved with the Mansfield. In the absence of other Mansfield accounts that were interesting to me, I decided to close my account. Reviewed on: 9th July 2025

The process of applying for my account was much slow...

The process of applying for my account was much slower than I had anticipated, which was disappointing. Reviewed on: 1st July 2025

The time taken to do business with each department w...

The time taken to do business with each department was like watching paint dry Reviewed on: 16th June 2025

No worthwhile internet accounts for too long

I had a long standing regular saver account that was good value for several years. Over time the rate got too noncompetitive, so I open the 30 day regular saver to see if any other accounts came along. Given about a year I saw that the internet side wasn't being given the choice and rate of accounts in branch and post, so decided the best days for me have gone and won't be coming back. The internet savings you have are no where near competitive enough. One of your branch accounts I would have opened had it been online, but alas, no! Reviewed on: 1st April 2025

My Mansfield Experience

The savings product I hold follows the base rate so it is not the best place for my money in terms of savings rate where other providers offer a higher rate. The lack of app and difficulty to see how much money I have in my account is a negative. Offering an app would be good and could be offered alongside the physical book as I understand other customers may prefer to keep the book. The customer service when I have rung up is very good. Reviewed on: 22nd March 2025

Old fashioned processes where some technology has be...

Old fashioned processes where some technology has been grafted on but not properly embedded. Reviewed on: 21st January 2025

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