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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Great bank

Easy to use app and bank overall great Reviewed on: 10th March 2023

Brightest smiles around, love the branches.

Never had any issues with them ever, always super polite & smiley whenever I visit a branch. Love the fact they cater so well for dogs too! Reviewed on: 2nd April 2025

Good service, not a charge from Europe.

Good service, not a charge from Europe. Reviewed on: 25th March 2025

One of my favourite banks

Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the branches are unique and friendly. Queues have always been minimal. Quick and easy to get new bank card when lost, relaxed and trendy service but safe and secure. Everything is easy to set up from ISA's, savings to current accounts. Reviewed on: 19th March 2025

always answer my queries with one phone call, hardly...

always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant Reviewed on: 7th March 2025

No waiting for replacement debit card

I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Most friendly on line banking services banker

User friendly services easy to navigate and excellent customer care never disappoints Reviewed on: 27th February 2025

Was good before but now have fees for payment abroad

Was good before but they changed now there is fees now on payment abroad which wasn't the case before Reviewed on: 27th February 2025

Excellent Current Account

Never had a problem. Staff are friendly, helpful and patient. App is very useful for general banking and spending reviews. I'm a very happy customer. Reviewed on: 26th February 2025

Customer service as i should be.

Customer service as i should be. Too many banks & finance institutions forget that they would not exist without customers & give declining services for increased cost & inconvenience. Metro excel at their customer service Reviewed on: 26th February 2025

Easy sign up and easy to set up new savings.

Easy sign up and easy to set up new savings. Good app. Looks good going forward. Reviewed on: 11th January 2025

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